What is UserWay?
UserWay’s solutions make WCAG & ADA compliance easier from day one, and every single day thereafter.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceUserWay Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on UserWay.
93 Likeliness to Recommend
94 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UserWay?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Compliance Audits and Certification
Compliance
Multiple Language Support
Maintenance
Reporting and Analytics
Accessibility Profiles
Navigation Tracker
Content Tracker
Automatic Evaluation Tool
Color & Display Tracker
Vendor Capability Ratings
Ease of Implementation
Ease of Customization
Quality of Features
Vendor Support
Business Value Created
Breadth of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
UserWay Reviews
Alex C.
- Role: Operations
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Oct 2023
Compliant and Customizable Accessibility Solution!
Likeliness to Recommend
What differentiates UserWay from other similar products?
One thing that was really nice was the ability to trial the software and see if there were any issues implementing it as a solution on our sites before committing to a contract. This allowed us to do some soft testing and ensure compatibility prior to transacting. It was a really smooth transition then into the fully licensed product.
What is your favorite aspect of this product?
When it comes to accessibility, I'm not up to date on all the different ways that digital content can be challenging to read/watch/absorb. Fortunately, Userway takes the work off my shoulders and provides 14 different types of customizable features with several styles of accessibility within each of those 14.
What do you dislike most about this product?
Once you have toggled a feature "on", turning it back off can be a challenge (depending on which feature it is).
What recommendations would you give to someone considering this product?
Absolutely try it on your site/application prior to committing. Compatibility was not an issue for us but it did require a few updates to peripheral systems.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Efficient Service
Mary D.
- Role: Industry Specific Role
- Industry: Apparel
- Involvement: Vendor Selection and Purchasing
Submitted Oct 2023
Fantastic! Highly recommend UserWay!
Likeliness to Recommend
What differentiates UserWay from other similar products?
Simplicity of integration with sales platform
What is your favorite aspect of this product?
Seamless integration and knowing my business is accessible for everyone!
What do you dislike most about this product?
Nothing at this point.. I love that Userway let’s me know if changes I’ve made to my website are non-compliant so I can correct them.
What recommendations would you give to someone considering this product?
For any business that is looking to make sure they are compliant with Accessibility, UserWay is seamless! It’s plug and go and their reports and technical support help with any technical difficulties that arise and troubleshoot for you helping you step by step get back on track. For me personally, it was critical to make sure my site is Accessible to everyone. I have a rare genetic disorder, Ehlers Danlos Syndrome (EDS) and have my own struggles, so it was important for me to make my website as user friendly and accessible for everyone. UserWay made it easy! I highly recommend UserWay!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jenny H.
- Role: Industry Specific Role
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Oct 2023
Easy to use, but can be pricey.
Likeliness to Recommend
What differentiates UserWay from other similar products?
It's very easy to implement and there are many customization features accessible in the dashboard.
What is your favorite aspect of this product?
It's easy to implement and access to support.
What do you dislike most about this product?
It can get pricey if you have many websites that require UserWay.
What recommendations would you give to someone considering this product?
If you're looking for a quick and easy way to make your website accessible, this is a great solution.
Pros
- Saves Time
- Helps Innovate
- Reliable
- Performance Enhancing