What is Salesforce Authenticator?
Salesforce Authenticator offers smart, simple two-factor authentication solutions that enhance the security of your Salesforce deployment without sacrificing user experience. Salesforce Authenticator is an intelligent, mobile two-factor authentication app that delivers enterprise-class security, while providing simplicity and convenience to your end users. With Salesforce Authenticator, it’s even easier for employees to access business-critical apps through simple push notifications. With a single tap on their mobile device, employees can approve logins and other actions, even verifying automatically from trusted locations.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
96 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Authenticator?
Pros
- Caring
- Efficient Service
- Respectful
- Client Friendly Policies
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
OTP Authentication
Biometrics Authentication
Multi-Device Protection
Browser Push Notifications
Email Authentication
Role-Based Multi-Factor Authentication
Dashboards, Analytics and Reporting
Role and User Management
Integration APIs
Hard Token Authentication
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
Quality of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Breadth of Features
Ease of Customization
Salesforce Authenticator Reviews
Fabian H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2023
Great, easy to use product at a fair price
Likeliness to Recommend
What differentiates Salesforce Authenticator from other similar products?
The integration into the Salesforce platform is smooth
What is your favorite aspect of this product?
The cost & integration efforts are fair
What do you dislike most about this product?
I'd like to see more fetaures/roadmap FOR SF's Auth product
What recommendations would you give to someone considering this product?
Before selecting SF Auth, check if it supports all your critical applications
Pros
- Security Protects
- Performance Enhancing
- Unique Features
- Caring
Cons
- Vendor's Interest First
- Less Generous
- Less Transparent
Fabian H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2023
An easy to use, simple product that does the job
Likeliness to Recommend
What differentiates Salesforce Authenticator from other similar products?
It's integration into the Salesforce ecosystem and the astonishing low cost for a product of Salesforce
What is your favorite aspect of this product?
The usability is so simple, new joiners in our company learn quick to use it
What do you dislike most about this product?
Tbh, there's nothing I don't like with SF Authenticator.
What recommendations would you give to someone considering this product?
Don't look for others if you're already with Salesforce!
Pros
- Reliable
- Respectful
- Enables Productivity
- Caring
Cons
- Vendor's Interest First
- Less Generous
- Under Delivered
Ashley T.
- Role: Operations
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Nov 2023
Easy to use and quick to react.
Likeliness to Recommend
What differentiates Salesforce Authenticator from other similar products?
SF Authenticator is quick to react and allows me to log in quickly without delay. Many other authenticators do not work this way.
What is your favorite aspect of this product?
The speed.
What do you dislike most about this product?
Nothing comes to mind.
What recommendations would you give to someone considering this product?
Do it! The speed of the product and ease of use and worth every penny.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing