What is Revenue.io?
Revenue.io powers high-performing teams with real-time guidance. By surfacing and recommending what works best, Revenue.io enables hundreds of customers like HPE, Nutanix, and AWS to deliver predictable results and optimize their entire revenue operation.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
95 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Revenue.io?
Pros
- Enables Productivity
- Saves Time
- Respectful
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Analytics
Dashboards and Reporting
Call Recording
Conversation Coaching
Mobile Support
Pipeline Visibility
Role-Based Access
Manager Annotation and Feedback
Application Integration
Artificial Intelligence Engine
Audio Transcription
Vendor Capability Ratings
Availability and Quality of Training
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Business Value Created
Vendor Support
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Quality of Features
Revenue.io Reviews
Chaitanya K.
- Role: Operations
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Jul 2021
Best conversational AI in the service industry
Likeliness to Recommend
What differentiates Revenue.io from other similar products?
Best tool in industry to enhance your contact center operations. Its conversational AI and detailed call analytics and coaching metrics are the best and differentiates from other tools in the market.
What is your favorite aspect of this product?
Conversational AI, analytics and sentiment analysis, Keywords count on calls, Annotations, Sharing call feedback with associates, call trascript, Supervisor notes, Talk Metrics - Including Talk ratio, active listening, number of interruptions on calls,Average call steak, Longest talk streak, Talk rates, Silence and Vocabulary.
What do you dislike most about this product?
Reporting capabilities - Hopefully with suggestions provided on the improvement opportunities with reporting capabilities they will be addressed and fixed during the next release cycle. Frequent call quality issues and call disconnects - These issues have been escalated and workarounds are in place. Need to validate once the workarounds are helpful in fixing all the call quality issues Real-time uploading of calls in conversational AI - There is a delay in calls being updated/uploaded in the conversational AI and the links for accessing the calls in the dashboard is not being updated in real time.
What recommendations would you give to someone considering this product?
Best tool in industry to enhance your contact center operations. Coaching employees on call conversations, Reducing manual QA process, real-time call feedback, Proactively identifying issues on calls through keyword search, Centralized management of calls and employees handling calls, queue assignment and building call flows.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Marija K.
- Role: Sales Marketing
- Industry: Communications
- Involvement: IT Leader or Manager
Submitted Jul 2021
Easy to use
Likeliness to Recommend
What differentiates Revenue.io from other similar products?
Speed and sound
What is your favorite aspect of this product?
Functionality
What do you dislike most about this product?
Logs you out sometimes
What recommendations would you give to someone considering this product?
Do it it’s Ana amazing product
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Cass S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Vendor Management and Renewal
Submitted Jul 2021
Super easy to use!
Likeliness to Recommend
What differentiates Revenue.io from other similar products?
User friendly.
What is your favorite aspect of this product?
Easy to use on a daily basis. Not complex at all.
What do you dislike most about this product?
Nothing at all!
What recommendations would you give to someone considering this product?
It'll make your life at work easier!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing