What is LiveChat HelpDesk?
Manage all emails from customers in one app. Save time on customer support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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95 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat HelpDesk?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Agent Scripting
Multi Channel Support
Analytics and Reporting
Mobile Customer Care
Agent Collaboration
Intelligent Search
Customer Community Management
Customer Service Workflow Management
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Quality of Features
Ease of Data Integration
Breadth of Features
Vendor Support
Usability and Intuitiveness
Business Value Created
Availability and Quality of Training
Ease of Implementation
Ease of Customization
Ease of IT Administration
LiveChat HelpDesk Reviews
Bolatito T.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Mar 2024
Reliable for staying in touch with customers.
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
Obviously the ease of use and the number of channels which Livechat integrates with, is what I believe sets it apart from its peers and it is the major reason why the marketing department in my company has stuck with it.
What is your favorite aspect of this product?
Perhaps as a result of my job role, I am most impressed with the quality of data that Livechat provides , in terms of providing detailed reports and analytics about how customers interact with our customer service teams via the company product website , social media account and messenger platforms like WhatsApp and Telegram. The above ensures the analytics team in my company is able to identify trends in our marketing/ customer service communications and interactions with customers and sales prospects.
What do you dislike most about this product?
In my opinion, Livechat is a perfect software in terms of meeting the expectations and business needs of my company, as far as real time customer facing communication is concerned.
What recommendations would you give to someone considering this product?
For teams looking at improving their inbound sales, Livechat is a good first step to making that happen.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Anita O.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Jan 2024
Livechat will always be my first choice.
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
The quality and breadth of features is the differentiating factor between Livechat and every similar product that we've trialled within my company. Livechat provides unique features which have sometimes exceeded our needs, for the most part and no other helpdesk platform that I know of at the present time , can match that.
What is your favorite aspect of this product?
Livechat's multi-channel capabilities has satisfied me the most as a user. In the past , an helpdesk tool would only cater for communication between website visitors and an organizations sales or customer support team. However , Livechat has made it possible for even customers on our social media pages to communicate with the sales team, without even stepping foot on our website.
What do you dislike most about this product?
For the better part of the last three years that we've used Livechat, we have not found the software lagging in any area, rather it's been about looking at how we can make use of every of its feature. At the present time, we still haven't been able to do this. So, I can just say that my team's experiences with Livechat has been satisfactorily good.
What recommendations would you give to someone considering this product?
For teams seeking a chat based medium to communicate with customers across multiple sales channels, Livechat is the way to go, in my opinion.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Beyza C.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Jun 2023
Livechat more than ticks the boxes.
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
Livechat's remarkable capability lies in its seamless integration with a wide array of essential software, greatly enhancing our day-to-day work operations. Currently, we have successfully integrated Livechat with critical tools such as Whatsapp, Mailchimp, Twilio sms, and Zoom, among many others. This integration has significantly broadened our reach to sales prospects and customers, empowering us with innovative avenues to engage and communicate with our valued customers and clients.
What is your favorite aspect of this product?
Among the many impressive aspects of Livechat, one feature that truly stands out for me is its comprehensive set of chat tools. Livechat offers a diverse range of chat tools, including buttons, carousels, cards, file sharing, and chat tags, among others. These tools play a crucial role in streamlining our conversation tracking process and enhancing our ability to engage effectively with customers. With Livechat's versatile chat tools, we can effortlessly monitor and optimize our interactions, ensuring a seamless and productive customer engagement experience.
What do you dislike most about this product?
Fortunately, Livechat falls among a collection of software products that I can confidently say I wholeheartedly appreciate without any reservations. Personally, I believe that Livechat has surpassed our expectations by offering us far more than what we typically anticipate from a helpdesk software.
What recommendations would you give to someone considering this product?
Based on my knowledge and experience, I recommend Livechat as an effective helpdesk software. To me , it is the customer service representative's dream software.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features