What is LastPass?
LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
91 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LastPass?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Credential Management
Password Generator
Encryption and Decryption
Multi-Factor Authentication (MFA)
Vault for Each User
Work and Personal
Autosave and Autofill
Single Sign-On (SSO)
Team Management
Access From Multiple Devices
Credential Rotation
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
LastPass Reviews
Johan O.
- Role: C-Level
- Industry: Gaming and Hospitality
- Involvement: IT Leader or Manager
Submitted Dec 2023
Easy to share passwords
Likeliness to Recommend
What differentiates LastPass from other similar products?
I like it how we easily can separate password sharing into different folders with different access levels
What is your favorite aspect of this product?
Easy to integrate for SSO
What do you dislike most about this product?
The browser plugin goes into offline mode all the time no matter how often I log in. Very annoying.
What recommendations would you give to someone considering this product?
Make sure you implement SSO for your users to log in to LastPass. It increases your security posture.
Pros
- Continually Improving Product
- Transparent
- Helps Innovate
- Inspires Innovation
Cons
- Less Effective Service
- Less Reliable
- Less Efficient Service
Maggie J.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2023
Easy to use, relatively easy to set up
Likeliness to Recommend
What differentiates LastPass from other similar products?
Nothing, I don't think.
What is your favorite aspect of this product?
Password generation
What do you dislike most about this product?
Autofill is glitchy and doesn't always clearly show which password will be filled in (if there's more than one log-in saved for a site)
What recommendations would you give to someone considering this product?
Look for a less glitchy option
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
- Role: C-Level
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Oct 2023
Essential security tool
Likeliness to Recommend
Pros
- Security Protects
- Reliable
- Performance Enhancing
- Enables Productivity