What is Khoros Social Media Management?
Your customers expect a seamless experience. Use the Khoros platform (formerly Spredfast + Lithium) to deliver an all-ways connected experience your customers deserve.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
1
Since last award
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Khoros Social Media Management?
Pros
- Helps Innovate
- Effective Service
- Acts with Integrity
- Security Protects
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Post Archival
Social Moderation and Workflow Management
Social Media Channel Integration Outbound
Social Asset Management
Campaign Execution
Social Response Management
Sentiment Analysis
Social Media Channel Integration Inbound
Dashboards and Visualization
Contextual Analysis
Trend Analysis
Vendor Capability Ratings
Business Value Created
Availability and Quality of Training
Ease of Implementation
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Khoros Social Media Management Reviews
Emily K.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Aug 2021
Social media management platform
Likeliness to Recommend
What differentiates Khoros Social Media Management from other similar products?
This is very powerful tool in managing social media platforms.
What is your favorite aspect of this product?
Advertisement of our products and services has been very successful since we deployed this great platform. Running our ads across all our social media platforms has increased our sales pipeline.
What do you dislike most about this product?
This is amazing tool and I have nothing to dislike.
What recommendations would you give to someone considering this product?
I totally recommend this platform to any company for effective sales and marketing across social media platforms.
Pros
- Efficient Service
- Inspires Innovation
- Client Friendly Policies
- Fair
Paul M.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Aug 2021
Credible and Advanced Analytical Software
Likeliness to Recommend
What differentiates Khoros Social Media Management from other similar products?
Khoros Marketing has integrated with numerous social media channels, and it comprehensively capture posts and comments from people. Again, Khoros Marketing learns and analysis the trends, as they speak largely about the changing behaviors and norms of the customers.
What is your favorite aspect of this product?
Khoros Marketing has an option for social media comments response, where what customers ask regarding the product or service they get an instant solution. Again, Khoros Marketing supports contextual and sentiment analysis, which speaks more about the mind of the audiences.
What do you dislike most about this product?
The capacity that Khoros Marketing has on managing social sites is perfect, blameless, and seamless. The efficiency and proficient of this program is amazing, hence, always delighted to work with Khoros Marketing.
What recommendations would you give to someone considering this product?
Understanding the social changes in a company through social media analysis is an incredible step. Further, learning the dynamics in preference change from the digital channels equips the company on new methods to employ.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Unique Features
Leandro M.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Aug 2021
"Khoros the best social media marketing platform".
Likeliness to Recommend
What differentiates Khoros Social Media Management from other similar products?
Khoros makes it easy to publish, categorize, schedule and track social media activity. It is easy to integrate, its interface is simple and extremely easy to use. It is scalable, accurate and reliable. Its support is very responsive and quick to respond. It has an extensive library of help articles, and Khoros allows for better customer interaction.
What is your favorite aspect of this product?
What I like most about this program because it allows us to synchronize many accounts, publish content simultaneously, track who is sharing and where the message is going by sampling accurate statistics, and manage multiple platforms.
What do you dislike most about this product?
It cannot be complemented with many CRM-based applications, as they require the use of additional connectors, and the reports and dashboards provided lack extensive filtering capabilities due to the lack of functionality.
What recommendations would you give to someone considering this product?
Khoros is an excellent tool to use data to help generate valuable insights and drive more effective marketing campaigns for your business on social media, as it allows you to easily reach your audience with critical content that helps increase brand awareness and enables you to achieve highly positive results that improve your company's performance and profitability.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing