Infor (US), LLC

Infor ERP

7.2 /10

What is Infor ERP?

Infor ERP solutions (Lawson, M3, LN, LX, Addage, Syteline) deliver functionality and usability specifically for the manufacturing and distribution industries. Refined and proven through decades of use by more than 70,000 customers in 200+ countries and territories, Infor ERP minimizes costly customizations and lets you work smarter and faster.

Company Details

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Infor ERP Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Infor ERP.

80 Likeliness to Recommend

2
Since last award

80 Plan to Renew

81 Satisfaction of Cost Relative to Value

5
Since last award

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Emotional Footprint Overview

+66 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Infor ERP?

9% Negative

19% Neutral

72% Positive

Pros

Respectful
Reliable
Altruistic
Acts with Integrity

Feature Ratings

Average 79

Supply Chain Management

BI and Performance Management

Customer Relationship Management

Service Management

Accounting and Financial Management

Procurement Management

Human Capital Management

Governance Risk and Compliance

Job and Project Management

Industry Specific Capabilities

Analytics and Reporting

Vendor Capability Ratings

Average 77

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Business Value Created

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Infor ERP Reviews

Shawn M.

Role: Information Technology
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Great product, easy to use

Likeliness to Recommend

7 /10

What differentiates Infor ERP from other similar products?

Reliability and functionality

What is your favorite aspect of this product?

Reporting, and dashboards

What do you dislike most about this product?

over customization

What recommendations would you give to someone considering this product?

keep it simple

Pros

Efficient Service
Effective Service
Inspires Innovation
Respectful

Catalin M.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2022

Easy to use, but a bit pricey.

Likeliness to Recommend

10 /10

What differentiates Infor ERP from other similar products?

Easy data integration

What is your favorite aspect of this product?

Very easy to be customized

What do you dislike most about this product?

not customer support to buy more licenses

What recommendations would you give to someone considering this product?

Overall it's a good product.

Pros

Security Protects
Continually Improving Product
Reliable
Performance Enhancing

Cons

Vendor's Interest First
Less Generous
Under Delivered

Mergenshagai N.

Role: Operations
Industry: Electronics
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Great features

Likeliness to Recommend

10 /10

What differentiates Infor ERP from other similar products?

multiple functions

What is your favorite aspect of this product?

Every process is clearly set

What do you dislike most about this product?

Expensive, only for enterprises

What recommendations would you give to someone considering this product?

Its great way to manage the process of the company

Pros

Continually Improving Product
Fair
Acts with Integrity
Generous Negotitation

Infor ERP

What is Infor ERP?

Company Details

Need Assistance?

Infor ERP Ratings

80 Likeliness to Recommend

2 Since last award

80 Plan to Renew

81 Satisfaction of Cost Relative to Value

5 Since last award

Emotional Footprint Overview

+66 Net Emotional Footprint

How much do users love Infor ERP?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Supply Chain Management Includes all aspects of logistics, distribution, and inventory management, as well as warehouse and shipping, order promising, and asset management.

BI and Performance Management Includes all aspects of reporting and BI analytics, as well as planning and optimization.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Service Management Includes all aspects of service management, service orders, requests, field service and contracts.

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Procurement Management Includes purchasing and procurement management, as well as supplier management and optimization.

Human Capital Management Includes employee management functions such as recruiting, payroll, development and performance management.

Governance Risk and Compliance Includes governance, risk management, compliance, security management, controls and audit.

Job and Project Management Includes all aspects of project planning management, costing and billing, resource management and controls, and product data management.

Industry Specific Capabilities Includes all unmentioned industry specific modules and capabilities related to the primary industry of your company.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Infor ERP Reviews

Shawn M.

Great product, easy to use

Likeliness to Recommend

Pros

Catalin M.

Easy to use, but a bit pricey.

Likeliness to Recommend

Pros

Cons

Mergenshagai N.

Great features

Likeliness to Recommend

Pros

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2
Since last award

5
Since last award

Feature Ratings

Supply Chain Management

BI and Performance Management

Customer Relationship Management

Service Management

Accounting and Financial Management

Procurement Management

Human Capital Management

Governance Risk and Compliance

Job and Project Management

Industry Specific Capabilities

Analytics and Reporting

Vendor Capability Ratings

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Business Value Created

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support