What is Highspot?
Highspot is the sales enablement platform that reps love. We empower companies to elevate customer conversations that drive strategic growth. Our intuitive platform combines intelligent content management, training, contextual guidance, customer engagement, and actionable analytics. Go-to-market teams use Highspot to deliver a unified buying experience that increases revenue, customer satisfaction, and retention.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
100 Plan to Renew
80 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Highspot?
Pros
- Reliable
- Fair
- Acts with Integrity
- Friendly Negotiation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Sales Collateral Management
Intelligent Search
Application Integration
Collaboration
Onboarding and Training
Multi Device Capability
Next-Best-Action Recommendations
Content Analytics and Scoring
Vendor Capability Ratings
Vendor Support
Quality of Features
Ease of Implementation
Business Value Created
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Highspot Reviews
Lindsey H.
- Role: Sales Marketing
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Aug 2021
Extremely User Friendly; Affordable & Fantastic!
Likeliness to Recommend
What differentiates Highspot from other similar products?
Highspot was an easy implementation with many options to connect to CRM and email tools. Our CSM was extremely responsive whenever we had a question. Now that its fully deployed, the ease of internal and external communication has made our team so much more efficient. Reporting/Analytics provides easy to read insight into what's working - and what's not.
What is your favorite aspect of this product?
Being able to track engagement with our content gives us meaningful conversations with our Marketing team for future content creation.
What do you dislike most about this product?
Analytics data that is exported is cluttered with repetitive columns making it difficult to read at times.
What recommendations would you give to someone considering this product?
Research, research! There are many CMS options out there - find one that is easy to use, easy to implement, and easy to integrate. Highspot is all of these and their team is wonderful to work with.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Efficient Service
Alyssa H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2021
Great tool all around - endless features!
Likeliness to Recommend
What differentiates Highspot from other similar products?
Continuous Improvements - product and development team is interested in feedback from users. The user interface is modern and easy to customize to company branding. The support team is very quick to respond and solved any issues that arise. The account team is engaged and helpful in providing resources but also discussing strategic decisions. Great balance of high-level support as well as getting deep into the technical aspects of the tool.
What is your favorite aspect of this product?
The search capabilities are like no other! It provides many options for users to find the content that they are looking for with ease. Also, the admins are able to promote content to specific search terms to aid in the experience of the users.
What do you dislike most about this product?
When collaborating with a group the edits need to be saved or they can be overwritten.
What recommendations would you give to someone considering this product?
Understand what is needed most by your end-users - the tool has so many capabilities. Start small and focused, the tool can be expanded over time.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Dancan K.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Mar 2021
A Very Resourceful Sales Enablement Tool
Likeliness to Recommend
What differentiates Highspot from other similar products?
Highspot offers an intuitive platform where it is easy to engage customers, offer training and generate conversations that leads to sales. It is a special tool and works perfectly.
What is your favorite aspect of this product?
I like that Highspot is very resourceful - there are almost 'unlimited' features You would be forgiven to think the tool is complicated, but no, it is easy to understand and use every feature It comes at a great price considering its capabilities.
What do you dislike most about this product?
This is one tool that has not disappointed me over time. It is all about positive vibes.
What recommendations would you give to someone considering this product?
If you needs a sales enablement software that works, consider shortlisting Highspot when ' shopping' for your software. This software works and we have used it for 3 years and everything has been a success.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Unique Features