What is Haptik?
Jio Haptik has pioneered AI-powered innovation since 2013, processing 15 billion+ conversations and 10 million+ transactions in 100+ languages for businesses globally. Haptik has two lines of products - Contakt & Interakt - that respectively enable enterprises and SMBs to solve their customers’ biggest pain points. Contakt is an LLM-first customer experience suite comprising AI Assistant, Agent Co-Pilot, and Intelligent Analytics. Interakt is an AI-enabled CRM for SMBs to manage their business on WhatsApp. The company recently won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
100 Plan to Renew
74 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Haptik?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Personalized Service
Workflow Processing
Leads Generation
Learning and Adaptability
Artificial Intelligence Engine
Natural Language Processing
Vendor Capability Ratings
Vendor Support
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Implementation
Quality of Features
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Availability and Quality of Training
Ease of IT Administration
Introducing Contakt - A Generative AI CX Suite by Jio Haptik
Haptik Reviews
Darshan D.
- Role: Operations
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Feb 2022
Great Product, Superb Team, Effective Features
Likeliness to Recommend
What differentiates Haptik from other similar products?
They help you with solutions, they are always available for support, think out of the box solutions and provide real answers. They have dedicated account managers who ensure great relationship with every team member.
What is your favorite aspect of this product?
Simple Process Flow/tool to create your own bot in minutes...when i say minutes i mean it...and if you think you need to be a techie you are completely wrong. Non Techie with a clear logical thinking can build a BOT in minutes
What do you dislike most about this product?
New Product Dev Cycles can be fast tracked
What recommendations would you give to someone considering this product?
Provide clear use cases of your requirements and ensure that your SME who is going to lead the show spends time with the contact person to ensure your requirements are clear and ensure daily catch ups to check the progress. Any deviations can be corrected in this course so that you get the right solution. As your team member is a SME the process / product support needs to be provide to the team as they will not be SME's from Day 1 for your process/ product.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Kshitij J.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Feb 2022
Awesome product!!
Likeliness to Recommend
What differentiates Haptik from other similar products?
Admire their drive to keep adding value to our processes with the most suitable developments and integrations.
What is your favorite aspect of this product?
Their Customer Success team and set of developers work in tandem to keep improving efficiencies.
What do you dislike most about this product?
Feature to easily train the bot in Ai recommendations was not delivered as originally pitched to us when we were considering Haptik. Bot builder pop up (niko) is annoying as it's all the time, not a one-off pop up.
What recommendations would you give to someone considering this product?
Commendable Service!!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Information Technology
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Jan 2022
Affordable, lot of features, needs learning curve
Likeliness to Recommend
Pros
- Trustworthy
- Fair
- Acts with Integrity
- Friendly Negotiation