What is Forsta?
Forsta is an Experience and Research Technology Platform that gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth. Forsta’s technology is designed to discover, analyze and share smart insights packed with real action potential, and help organizations better understand the full Human Experiences of their audiences.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
100 Plan to Renew
70 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Forsta?
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Caring
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Multi-Channel Data Collection
Questionnaire Design/Survey Builder
Dashboards, Analytics and Reporting
API Framework
Sentiment Analytics
Text Analytics
Data Visualization
Alerts
Vendor Capability Ratings
Ease of Data Integration
Ease of Implementation
Business Value Created
Ease of Customization
Quality of Features
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Vendor Support
Usability and Intuitiveness
Ease of IT Administration
Forsta Reviews
- Role: Operations
- Industry: Healthcare
- Involvement: End User of Application
Submitted Feb 2024
one of the great survey programming tool
Likeliness to Recommend
Pros
- Inspires Innovation
- Acts with Integrity
- Generous Negotitation
- Helps Innovate
Cons
- Vendor Friendly Policies
Brian A.
- Role: Operations
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Feb 2024
Strong Product with Great Support
Likeliness to Recommend
What differentiates Forsta from other similar products?
Forsta has an excellent internal support team and group that works with you from implementation and beyond. There is no handoff to someone else, so everyone is aware of what's been happening for the life of the project. Forsta has unique features, such as open ends that can be programmed to prompt off keywords for better data.
What is your favorite aspect of this product?
It's incredibly easy to use once you've learned it. It's a powerful tool, and is industry leading with it's capabilities.
What do you dislike most about this product?
I wish they continued updating the older professional authoring tool. While I understand while they've moved to a more sleek UI, there are certain features that were just better in the old tool.
What recommendations would you give to someone considering this product?
They are trustworthy and don't overpromise. While they might not come in as as the lowest bid, they will be one of the lower cost vendors over the lifespan of the contract. They do not nickel and dime you the way other companies do.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Adnan H.
- Role: Operations
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Feb 2024
Forsta is exactly what you need and more!
Likeliness to Recommend
What differentiates Forsta from other similar products?
The ease of use, the simplicity of the product is wonderful. Advanced analytics and flexible survey designing capacity is only the beginning. It has great integration capability and ensures security and compliance.
What is your favorite aspect of this product?
The major notable aspect is the comprehensive analytics features.
What do you dislike most about this product?
The pricing structure can be a little more flexible based on the org revenue the customizations can be explored further.
What recommendations would you give to someone considering this product?
Same as last, please add more customizations to the tool. Make advanced features available for all tier account holders as well.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy