FastSpring Logo Award Winner Product Badge
FastSpring Logo Award Winner Product Badge
FastSpring

FastSpring

8.5 /10
Category
FastSpring
8.5 /10

What is FastSpring?

FastSpring is the trusted ecommerce partner for companies that sell software around the world. Companies using FastSpring’s full-service ecommerce solution sell more, stay lean, and compete big. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with an office in Amsterdam.

Company Details


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Awards & Recognition

FastSpring won the following awards in the B2B eCommerce category

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FastSpring Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FastSpring.

89 Likeliness to Recommend

99 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FastSpring?

1% Negative
7% Neutral
92% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 83

Payment Processing

87

Content Localization

86

Shopping Cart Management

86

ERP Integration

83

Catalog Management

83

Guided Selling

82

Order Management

82

Content Management

82

Multi-Storefront

81

Integrated Search

81

Reporting and Analytics

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Vendor Support

85

Ease of IT Administration

85

Quality of Features

83

Ease of Implementation

83

Availability and Quality of Training

82

Breadth of Features

82

Usability and Intuitiveness

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Ease of Customization

77

FastSpring Reviews

Ralf K.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Procurement Efficiency with FastSpring's

Likeliness to Recommend

9 /10

What differentiates FastSpring from other similar products?

FastSpring stands out for its comprehensive purchase order management tools and automated invoicing workflows. FastSpring offers a centralized hub for all procurement activities, including vendor selection, order placement, receipt tracking, and payment processing. Its customization options also allow for tailoring workflows to organizational needs.

What is your favorite aspect of this product?

I appreciate FastSpring's intuitive interface for generating purchase requisitions and converting them into orders with a click. I also like how it streamlines invoice approval through digital routing. FastSpring simplifies order tracking and speeds up billing by integrating with accounting software.

What do you dislike most about this product?

Expanding its supplier database could offer additional value. Currently, users must manually add new partners, but integrating vendor directories would simplify onboarding.

What recommendations would you give to someone considering this product?

FastSpring significantly boosts process efficiency with its automated order and invoicing cycles. Procurement teams managing high purchase volumes find FastSpring invaluable as it allows them to focus on strategic tasks instead of manual work. The time savings more than offset the cost.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Rahul B.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Easy to use its integration

Likeliness to Recommend

8 /10

What differentiates FastSpring from other similar products?

Its accessibility and ease usage

What is your favorite aspect of this product?

Catalogue management and payment management

What do you dislike most about this product?

Nothing as of now.. may be in future

What recommendations would you give to someone considering this product?

Good product, worthy for money

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Bianca H.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Awesome and also superior

Likeliness to Recommend

9 /10

What differentiates FastSpring from other similar products?

I am a big fan of the rich toolkit of FastSpring, but what made me love it, even more, is the cutting-edge testing environment it gave us. I compared this capability to others and it was clear that FastSpring is superior to any other product. We can simply mimic both successful future payments and catastrophes within its test system.

What is your favorite aspect of this product?

Though the toolkit is packed with other incredible capabilities, I find the library of checkout tools that are provided to us and the option to create our own via our API to be absolutely super excellent. We were relieved from the hassle of administering a subscription product by its excellent feature of easy product setup, which only requires us to choose the product's billing cycle.

What do you dislike most about this product?

For a while there, it can be a little awkward to navigate the dashboard. The dashboard is the only thing that annoys me every day when I open the system, but I push that feeling away because the other capabilities are crazy and clever and are everything to me, and I can't afford to leave them. A bit of additional work must be carried out on the display.

What recommendations would you give to someone considering this product?

Because I found it to be wonderful in all of the ways I used it I highly encourage others to deploy it for better running their B2B businesses. Users who use FastSpring will be relieved of many boring jobs. They also provide fantastic customer service, helping you whenever you need it to improve your store.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

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