What is Dynamics 365 Customer Insights?
Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
94 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dynamics 365 Customer Insights?
Pros
- Client Friendly Policies
- Acts with Integrity
- Transparent
- Security Protects
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Marketing Operations Management
Advanced Campaign Management
Marketing Analytics
Email Marketing Automation
Marketing Workflow Management
Community Marketing Management
Marketing Asset Management
Advanced Data Segmentation
Multi Channel Integration
Mobile Marketing Management
Social Media Marketing Management
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Breadth of Features
Availability and Quality of Training
Quality of Features
Ease of IT Administration
Vendor Support
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Dynamics 365 Customer Insights Reviews
Cesar Q.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: IT Leader or Manager
Submitted Mar 2023
Quite intuitive tool
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
Unlike other tools, we ourselves have the possibility of mentioning that this is unique and that it has no competition because the licenses are paid by consensus for use, which makes it quite unique and also that they have the possibility of adapting various applications.
What is your favorite aspect of this product?
What I love most about this tool is that you can export any information that is needed in Excel, in addition to the fact that the platform shows us once the emails have been opened, which allows us to have a better interaction with consumers.
What do you dislike most about this product?
Since we are using this instrument we ourselves have not found a single failure of this product, rather we are very comfortable with this instrument.
What recommendations would you give to someone considering this product?
One of the reasons why we can recommend this tool is because the stability level is of great quality, in addition to the fact that it also has a degree of authorization that reduces error rates.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Jose B.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: IT Leader or Manager
Submitted Mar 2023
A very versatile tool
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
We can say that this tool is different from others because it provides excellent information about the crm and how it works perfectly, in addition to the fact that its user interface is very good and that you can also use various channels such as email push notifications among others.
What is your favorite aspect of this product?
What I like most about this tool is that it can be perfectly integrated with other Microsoft applications, such as Microsoft Teams, Dynamics 365 Sales, among others, and another aspect that I like is that dashboards can be customized more efficiently, as well that your dropdown menu is well organized.
What do you dislike most about this product?
In my personal opinion, we have not found fault with this tool, rather we can say that it is an excellent product because up to now we have not found fault with it and it works perfectly for us.
What recommendations would you give to someone considering this product?
One of the reasons why we can recommend this tool is because it allows you to manage business functions efficiently.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Efficient Service
Sakshi S.
- Role: Human Resources
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2023
Improve employee and customer exp with automation
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
The efficiency has been increased with minimal costs
What is your favorite aspect of this product?
The consistency of sale process is very easily created and we can serve our customers in a better way
What do you dislike most about this product?
Nothing,this is the great product and I personally have great user experience
What recommendations would you give to someone considering this product?
Always recommend others to satisfy the customer requirements to the Fullest
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity