Docusign

DocuSign

9.0 /10

206 Reviews Write a Review

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What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details

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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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2023 Emotional Footprint Champion

Latest Award, 2023

Product Impact

Latest Award, 2023

2 Top Rated Capabilities

6 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

91 Likeliness to Recommend

95 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative

7% Neutral

91% Positive

Pros

Reliable
Enables Productivity
Helps Innovate
Performance Enhancing

Feature Ratings

Average 88

Digital Signature

E-Signatures

User-Friendly

Mobile

Security

Regulatory Compliance

Notifications

Audit Trail

Customizable Branding

Workflow

Third-Party Integration

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Also Featured in...

Proposal Management

Score 8.2

View DocuSign in this category (opens in a new tab)

DocuSign Reviews

Kushpreet V.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Decent Product for e-signing Documents

Likeliness to Recommend

7 /10

What differentiates DocuSign from other similar products?

Ease of use and third party integration

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

Phone Support requires you to pay for it

What recommendations would you give to someone considering this product?

Try out the free version first

Pros

Performance Enhancing
Efficient Service
Helps Innovate
Continually Improving Product

Geise A.

Role: C-Level
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zethi B.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Docusign modernized how we collect e-signatures.

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

I am of the opinion that Docusign's contract lifecycle management provision sets it apart from similar products. Docusign's Contract lifecycle management ( CLM ) simplifies the process of managing contracts with our customers., across the contracts lifecycle. By automating important manual tasks like contract drafting ,and accelerating contract approvals , we are closing deals faster by simply getting contracts across to our customers faster than we ever did before Docusign.

What is your favorite aspect of this product?

I.love Docusign Web forms. We have leveraged it to capture data and automatically populate agreements for signature, at the point where customers sign-up for our product and services. Making use of Docusign Web forms has improved our signature collection workflow and made us more effective.

What do you dislike most about this product?

Absolutely nothing. As far as signing agreements electronically is concerned. Docusign has perfectly met our needs and expectations.

What recommendations would you give to someone considering this product?

For businesses that run on agreements, Docusign is one to consider.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

DocuSign

What is DocuSign?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

DocuSign Ratings

91 Likeliness to Recommend

95 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love DocuSign?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Digital Signature Not the same as e-signature. A digital signature is an encrypted packet associated with a document. Encrypted and decrypted via keys in a signatory certificate.

E-Signatures Ability to add a digital mark indicating agreement to the conditions and terms in a contract or document and also confirms the identity of the message's creator

User-Friendly Intuitive and easy-to-use, with drag and drop tools to build forms on a visual canvas-type workspace.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Security Software provides appropriate data and access security.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Notifications Alerting can be triggered by the application including documents that are not signed making administration much easier.

Audit Trail View all previous activity including any recent edits and user access.

Customizable Branding Tool allows user to apply its own branding to documents and create its own forms.

Workflow Solution allows business to automate approval and action routines for easy fast processing through the lifecycle.

Third-Party Integration Able to integrate easily with other business systems e.g. CRM, ERP, Document Management, Microsoft.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Proposal Management

DocuSign Reviews

Kushpreet V.

Decent Product for e-signing Documents

Likeliness to Recommend

Pros

Geise A.

Likeliness to Recommend

Pros

Zethi B.

Docusign modernized how we collect e-signatures.

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Digital Signature

E-Signatures

User-Friendly

Mobile

Security

Regulatory Compliance

Notifications

Audit Trail

Customizable Branding

Workflow

Third-Party Integration

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Vendor Support

Availability and Quality of Training