What is CallTrackingMetrics?
CallTrackingMetrics is a global conversation analytics provider giving marketers data to make confident strategy decisions. Over 100,000 users, including The Washington Post, Verizon Connect, and ServiceMaster, rely on CTM to make data-driven advertising decisions. CTM integrates with core tools marketers use every day like Google Ads and Analytics, Hubspot, Salesforce, Zoom, and Facebook.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceCallTrackingMetrics Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on CallTrackingMetrics.
93 Likeliness to Recommend
97 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love CallTrackingMetrics?
Pros
- Respectful
- Security Protects
- Client Friendly Policies
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Recording
Role-Based Access
Call Analytics
Manager Annotation and Feedback
Dashboards and Reporting
Application Integration
Audio Transcription
Conversation Coaching
Pipeline Visibility
Mobile Support
Artificial Intelligence Engine
Vendor Capability Ratings
Ease of IT Administration
Vendor Support
Business Value Created
Breadth of Features
Quality of Features
Ease of Implementation
Availability and Quality of Training
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Validate Your Marketing Decisions w/ CallTrackingMetrics
CallTrackingMetrics Reviews
- Role: C-Level
- Industry: Communications
- Involvement: Vendor Selection and Purchasing
Submitted Jan 2023
Best of the best. Easy to use and customize.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Christopher C.
- Role: C-Level
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jan 2023
Excellent product, Outstanding service, Fair cost
Likeliness to Recommend
What differentiates CallTrackingMetrics from other similar products?
The CTM fee structure is better for small business
What is your favorite aspect of this product?
Tech support - the tools can be complex so guidance on config is helpful
What do you dislike most about this product?
No dislikes
What recommendations would you give to someone considering this product?
Work through a trial and see for yourself
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Chad S.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
Dependable service for Call Tracking
Likeliness to Recommend
What differentiates CallTrackingMetrics from other similar products?
Interface usability and ease of use was a better experience that other competing services.
What is your favorite aspect of this product?
Integrations
What do you dislike most about this product?
Last I tried you had to buy a tracking number before access the website tracking code became available.
What recommendations would you give to someone considering this product?
A "website" source tracking number is a way to rout all calls though the service.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing