What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Zoom Reviews
Emmanuel B.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted May 2024
Fantastic Product
Likeliness to Recommend
What differentiates Zoom from other similar products?
Ease of use
What is your favorite aspect of this product?
Easy to set up meetings
What do you dislike most about this product?
Sometimes its slow
What recommendations would you give to someone considering this product?
Ease of use
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Rahul C.
- Role: Consultant
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted May 2024
Simple and Refined !
Likeliness to Recommend
What differentiates Zoom from other similar products?
Best in the market right now, be it the features or interface. I like it a lot.
What is your favorite aspect of this product?
Rate of improvement.
What do you dislike most about this product?
No major dislikes.
What recommendations would you give to someone considering this product?
Go for this product if you are looking for video conferencing platform. Access your needs first and accordingly, If you need then only go for paid version.
Pros
- Efficient Service
- Inspires Innovation
- Caring
- Helps Innovate
Antony M.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted May 2024
Fantastic Product, Easy to use.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Users can choose from a variety of virtual backgrounds or upload their own to maintain privacy or add fun elements to their meetings.
What is your favorite aspect of this product?
Zoom is suitable for a wide range of uses from casual conversations to large corporate webinars.
What do you dislike most about this product?
It requires a stable and high-speed internet connection for optimal performance.
What recommendations would you give to someone considering this product?
Determine the size of your meetings and the specific features you need.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity