What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers, right now.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Respectful
- Fair
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Collaboration
Lead Management
Activity and Workflow Management
Customer Service Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Business Value Created
Ease of Customization
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Himaanshu L.
- Role: Sales Marketing
- Industry: Media
- Involvement: Business Leader or Manager
Submitted May 2024
Easy to use, superb features, cost effective
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Simple to use, no complexity and features
What is your favorite aspect of this product?
Client record management
What do you dislike most about this product?
In some customizations
What recommendations would you give to someone considering this product?
Must try it for clients relationship
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Alan T.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted May 2024
Efficient and budget-friendly
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Its intuitive user interface and ease of use. The platform is clearly designed with the end user in mind, providing a seamless and intuitive experience that minimizes the learning curve and maximizes user adoption. From drag-and-drop customization to interactive dashboards, Zoho CRM prioritizes usability and accessibility and does that while still being very efficient and easy to implement.
What is your favorite aspect of this product?
Being able to build personalized dashboards with widgets that display real-time metrics and key performance indicators (KPIs).
What do you dislike most about this product?
Limited functionality of the mobile app.
What recommendations would you give to someone considering this product?
Start with a Clear Plan: Define your sales processes and objectives before implementing Zoho CRM. Having a clear understanding of your goals will help you customize the platform to meet your specific needs. Start Small and Scale Up: Begin with the essential features and gradually incorporate additional functionalities as needed. This approach will help you avoid overwhelm and ensure a smoother transition for your team.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
David W.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted May 2024
One of the easiest CRM platforms to use
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
It's incredibly easy to use Zoho. The capabilities of CRM as a whole are impressive. I recommend it to everyone! But ZOHO does not have sophisticated analytical functions. It looks like our ZOHO was designed specifically for our organization once we customized it to the max, which is the best part.
What is your favorite aspect of this product?
One of the things I like is that it has one of the simplest user interfaces I have ever seen. Because of how flat the learning curve is, training end users is very easy. We are aware of the high cost of CRMs in general; However, the price of ZOHO is incredibly low considering all its features and capabilities.
What do you dislike most about this product?
While Zoho Suites is great on its own, it's far from perfect when it comes to integrating with other apps. The entire procedure is slow and stressful because we encounter many problems during integration.
What recommendations would you give to someone considering this product?
Our organization and I cover all our CRM needs with the Zoho CRM solution. The tool's UX design and underdeveloped automation options hinder the experience.
Pros
- Reliable
- Security Protects
- Continually Improving Product
- Enables Productivity