Zoho Survey Logo Award Winner Product Badge
Zoho Survey Logo Award Winner Product Badge
Zoho

Zoho Survey

Composite Score
8.7 /10
CX Score
8.9 /10
Category
Zoho Survey
8.7 /10

What is Zoho Survey?

Zoho Survey is an online survey tool used to create surveys and research questionnaires. We have everything you need to create surveys easily, gather opinions, analyze data, and make smarter decisions.

Company Details


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Awards & Recognition

Zoho Survey won the following awards in the Survey Software category

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Zoho Survey Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Survey.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

100 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Survey?

0% Negative
8% Neutral
92% Positive

Pros

  • Reliable
  • Transparent
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Questionnaire Design/Survey Builder

91

Templates & Question Library

89

Branching and Logic

88

Data Analysis and Visualization

88

Role and User Management

88

APIs and Integration

88

Collaboration

87

Customizable Branding

87

Multi-Channel Distribution

86

Multi-Media Support

85

3rd-Party Integrations

83

Vendor Capability Ratings

Average 86

Ease of Data Integration

90

Business Value Created

89

Ease of Implementation

89

Usability and Intuitiveness

88

Ease of Customization

88

Breadth of Features

87

Quality of Features

86

Ease of IT Administration

85

Product Strategy and Rate of Improvement

85

Vendor Support

83

Availability and Quality of Training

81

Zoho Survey Reviews

Abhishek K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Creates attractive surveys that matter!

Likeliness to Recommend

7 /10

What differentiates Zoho Survey from other similar products?

BI Analytics tab shows a complete analysis of the published surveys with accuracy. Administrator can access the admin tab (with user permissions) wherein entire org Surveys and BI Analytics can be viewed in a summarized format. Create survey workflow supports everything ranging from a drop-down to a sliding scale, this helps us in creating quite attractive survey forms.

What is your favorite aspect of this product?

Our finance team requires constant customer feedback in form of entry-forms or surveys, Zoho Survey helps us in creating effective & appealing surveys which are fun. This eventually helps us in tracking customer feedback and planning future path.

What do you dislike most about this product?

Zero customization available in free version. Longer string workflows result in validation errors that are difficult to narrow down. Lack of high quality templates: it's always handy to have ready made templates available for use but Zoho Survey lacks in the same.

What recommendations would you give to someone considering this product?

Try out the free version before purchasing a plan.

Pros

  • Reliable
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Cons

  • Commodity Features
  • Less Efficient Service
  • Less Effective Service

Ndereba M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Affordable, customizable, and great for Zoho users

Likeliness to Recommend

8 /10

What differentiates Zoho Survey from other similar products?

Zoho Survey stands out for being affordable, easy to use, and well-integrated with Zoho’s other tools. It offers great customization, strong reporting, and multilingual support, making it a solid choice for businesses.

What is your favorite aspect of this product?

My favorite aspect of Zoho Survey is its customization options. You can tailor the surveys to match your brand perfectly, from adding logos to changing themes. It makes the surveys feel more professional and engaging.

What do you dislike most about this product?

What I don’t love about Zoho Survey is that some of the more advanced features, like complex branching and reporting, are only available in the higher-tier plans. It might feel limiting if you're on the free or lower-tier plans.

What recommendations would you give to someone considering this product?

If you’re considering Zoho Survey, I recommend it if you’re already using other Zoho tools, as the integration is seamless. It’s perfect for creating professional surveys at an affordable price, but be aware that some advanced features require upgrading to a higher plan.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Anuj V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Best in class online survey form for businesses !

Likeliness to Recommend

10 /10

What differentiates Zoho Survey from other similar products?

Creating and Distributing surveys through Zoho is easiest of all as it helps in immediate collecting of data and provides immediate result on submitting the responses. It is easy to use and navigate and can be taken in multiple languages without any challenge at all. It has wide variety of customizable templates and functionalities for enhancing the user experience and make it the best. It is one of the most affordable surveys as it is cost effective and can be bought and be used for longer time by small and mid sized businesses

What is your favorite aspect of this product?

Collecting responses have never been this easy. Zoho Survey helps in collecting responses and analyzing responses from thousands of data is just effortless without any issue. The surveys are sent in quick way on emails and other mode of contacts and can be filled in through any device. We have also added pole creator for collecting polls and extracting insights , sentiments and outcome from individual or group responses

What do you dislike most about this product?

No problem found. We are using it from past many years and no complaint filed at all with regard to same.

What recommendations would you give to someone considering this product?

I would urge new and existing businesses to adopt Zoho Survey for capturing responses in quick and trouble free way as its usability is seamless and easy to comprehend. Now, with new additional features for capturing, sorting and grading individual responses have also been seen which helps in filtering and tagging of specific individual responses and helps to segregate. The surveys are easily customized from individual to individual in minutes without much effort and it is never a time consuming effort at all. The creation of surveys and questionnaire can be done simultaneously without much push

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

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