Zoho

Zoho Expense

Composite Score

8.1 /10

CX Score

8.1 /10

55 Reviews Write a Review

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What is Zoho Expense?

Zoho Expense is online expense reporting software, tailor-made for businesses worldwide to automate expense report creation, streamline approvals and make swift reimbursements. Experience the convenience of simplified travel booking, faster expense reporting, and effective cost control. With Zoho Expense, take the first step to revolutionize the way you manage travel and expense.

Company Details

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Awards & Recognition

Zoho Expense won the following awards in the Expense Management category

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Zoho Expense Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Expense.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

90 Plan to Renew

2
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Expense?

5% Negative

8% Neutral

87% Positive

Pros

Security Protects
Acts with Integrity
Respectful
Fair

Feature Ratings

Average 84

Expense Detail Tracking

Approval Workflow

Expense Itemization

Receipt Image Submission

Mobile App or Mobile Browser Support

Travel and Accommodation Booking

Single Sign-On (SSO)

Desktop Browser Support

Expense Policy Aware

Travel Profile

Multi Currency

Vendor Capability Ratings

Average 80

Ease of Implementation

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of Customization

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Zoho Expense Reviews

Abhishek V.

Role: Vendor Management
Industry: Transportation
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Dec 2024

It’s an fantastic and precise

Likeliness to Recommend

7 /10

What differentiates Zoho Expense from other similar products?

user-friendly design, competitive pricing, extensive integration capabilities, comprehensive features, customizable solutions, scalability options, and supportive community resources.

What is your favorite aspect of this product?

Automated reordering of inventory stocks.

What do you dislike most about this product?

Zoho is not ready to be a sold product.

What recommendations would you give to someone considering this product?

It’s a cloud based- CRM and tool which helps the organizations to manage their customer interactions, sales process and marketing efforts more effectively. Overall experince with ZOHO is wonderful.

Pros

Continually Improving Product
Reliable
Enables Productivity
Inspires Innovation

Pablo Rafael P.

Role: Finance
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

"Powerful, but premium features come at a cost."

Likeliness to Recommend

7 /10

What differentiates Zoho Expense from other similar products?

Zoho Expense stands out due to its integration within the Zoho ecosystem and its affordability compared to competitors. It provides seamless connectivity with other Zoho tools (like Zoho Books and Zoho CRM) and popular third-party applications (e.g., QuickBooks, Xero, and Slack). Its automation features, such as receipt scanning and policy enforcement, cater to businesses looking for efficiency and compliance without breaking the bank. Additionally, its multi-currency support and intuitive interface make it accessible for global and small-to-medium-sized companies alike.

What is your favorite aspect of this product?

The receipt scanning feature with OCR (Optical Character Recognition) is incredibly convenient. Users can scan receipts on the go, and Zoho Expense automatically extracts and organizes the data. This saves time and minimizes manual errors, particularly for frequent travelers or teams managing high expenses.

What do you dislike most about this product?

Some advanced features, such as customized workflows and advanced analytics, are limited to higher-tier plans. This can make the product feel restrictive for growing businesses that need these features but are hesitant to upgrade. Additionally, the mobile app, while functional, occasionally lags or lacks the full functionality of the desktop version.

What recommendations would you give to someone considering this product?

If you're considering Zoho Expense, use the free trial to explore its features and ensure they align with your needs. It’s especially valuable for businesses already using Zoho products due to its seamless integrations. Evaluate whether the advanced features, like custom workflows and detailed reporting, justify the cost of a higher-tier plan. Ensure your team is trained on the mobile app and receipt scanning to maximize efficiency. Overall, it’s an affordable and user-friendly option for simplifying expense management.

Pros

Trustworthy
Efficient Service
Effective Service
Caring

Kriti S.

Role: Finance
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Stay Organized and On budget with Zoho Expense

Likeliness to Recommend

10 /10

What differentiates Zoho Expense from other similar products?

It supports multiple languages and currencies, making it highly accessible for global teams and companies.

What is your favorite aspect of this product?

The automated expense recording through receipt scanning is a game-changer and it saves time.

What do you dislike most about this product?

Did not notice any major drawback of Zoho Expense

What recommendations would you give to someone considering this product?

If you're looking for an affordable yet feature-rich expense management system, Zoho Expense is ideal for your organization.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Zoho Expense

What is Zoho Expense?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

Zoho Expense Ratings

85 Likeliness to Recommend

1 Since last award

90 Plan to Renew

2 Since last award

79 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Zoho Expense?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Approval Workflow Approval or non-approval of submitted expenses, as well as pre-approval of travel and accommodations reservations before bookings are allowed to be finalized.

Expense Itemization Itemize expenses off a single receipt, identifying specific line items to a person or activity, taxes, tips, and/or rebillable/non-rebillable items.

Receipt Image Submission The ability to take or import photos of the receipts supporting the expense.

Mobile App or Mobile Browser Support Facilitates the use of the mobile device to capture receipt images, allowing feature expense tracking and submission, with the convenience of mobility.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Desktop Browser Support Accessible from a web browser, anywhere and anytime, with the appropriate security measures.

Expense Policy Aware Configurable with the organization’s expense policy by blocking an expense or travel booking, or raising an alert that prompts for a rationale for exceptions.

Travel Profile The ability to save and apply traveler preferences, such as seat preferences, frequent traveler loyalty card information, upgrade options, etc.

Multi Currency The ability to record expenses in multiple currencies in a single report.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zoho Expense Reviews

Abhishek V.

It’s an fantastic and precise

Likeliness to Recommend

Pros

Pablo Rafael P.

"Powerful, but premium features come at a cost."

Likeliness to Recommend

Pros

Kriti S.

Stay Organized and On budget with Zoho Expense

Likeliness to Recommend

Pros

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Feature Ratings

Expense Detail Tracking

Approval Workflow

Expense Itemization

Receipt Image Submission

Mobile App or Mobile Browser Support

Travel and Accommodation Booking

Single Sign-On (SSO)

Desktop Browser Support

Expense Policy Aware

Travel Profile

Multi Currency

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of Customization

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

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