TeamViewer Customer Reviews 2025 | SoftwareReviews

TeamViewer

Composite Score

7.9 /10

CX Score

8.4 /10

15 Reviews Write a Review

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What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details

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TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

93 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

0% Negative

0% Neutral

100% Positive

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 80

Application Management

Security Management

Reporting

Content Management

Location Services

Single Pane of Glass

User Privacy

Integration with ITSM and ITAM Tools

Mobile Device Management

Mobile Productivity

Expense Management

Vendor Capability Ratings

Average 80

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Quality of Features

Ease of Customization

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Also Featured in...

Remote Monitoring and Management

Score 9.0

View TeamViewer in this category (opens in a new tab)

Web and Video Conferencing - Enterprise

Score 8.9

View TeamViewer in this category (opens in a new tab)

Remote Support

Score 8.9

View TeamViewer in this category (opens in a new tab)

TeamViewer Videos

TeamViewer Reviews

Wangeci M.

Role: Industry Specific Role
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Unquestionable

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

Ease of multiple locations (workstations) monitoring

What is your favorite aspect of this product?

Ability to have multiple team workers simultaneously

What do you dislike most about this product?

So far no con I can report

What recommendations would you give to someone considering this product?

As per my experience this tool is excellent

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Gary A.

Role: Information Technology
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Simplifying Remote IT Assistance in Healthcare.

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

TeamViewer has become one of our go-to tools for providing efficient and secure remote support. In healthcare, where downtime can directly affect patient care, having the ability to troubleshoot and resolve issues without physically being on-site is a game-changer. TeamViewer allows us to quickly address technical problems across different departments, whether it’s assisting with network issues, supporting the installation of new software, or ensuring that medical devices are properly connected to our network.

What is your favorite aspect of this product?

One feature that stands out for me is TeamViewer’s multi-platform support. It’s not limited to just desktop systems. We’ve used it to remotely manage mobile devices and even some medical equipment that runs on specialized software. This flexibility has made it easier for our IT team to stay on top of all devices, regardless of the platform they’re using. Plus, TeamViewer’s file transfer feature lets us easily send updates or configuration files, which speeds up our support processes and ensures that everything is properly synchronized.

What do you dislike most about this product?

The software could improve its user interface a little; some of the more advanced options for remote sessions can be a bit clunky to navigate.

What recommendations would you give to someone considering this product?

Since we started using TeamViewer, it has drastically improved the efficiency of our IT operations. We’ve significantly reduced the need for on-site visits, saving time and resources. Plus, it has allowed us to provide faster support for staff, ensuring that any issues related to medical devices, patient records, or other essential systems are resolved promptly, minimizing disruptions to patient care.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mohammed N.

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Easy and Reliable Virtual Meetings.

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

Rich remote viewing and controlling ability to support multiple monitors.

What is your favorite aspect of this product?

The interface for initiating a remote session directly supports transferring files between the local and remote hosts.

What do you dislike most about this product?

Sometimes it's difficult to customize meeting room layouts.

What recommendations would you give to someone considering this product?

Easy and reliable virtual meeting platform though it may not be as good for more extensive-scale presentations to outsiders, in which more advanced and sleek video conferencing platform alternatives could be desired.

Pros

Helps Innovate
Performance Enhancing
Inspires Innovation
Caring

TeamViewer

What is TeamViewer?

Company Details

Need Assistance?

TeamViewer Ratings

87 Likeliness to Recommend

93 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love TeamViewer?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Management The ability to deploy applications to any managed device, and then to containerize those applications and manage the data within.

Security Management The ability to deploy security settings to iOS and Android devices, either corporate-issued or personally-owned.

Reporting The ability of IT to generate useful reports about mobile devices and mobility services.

Content Management Able to separate work content and work email from personal content, and able to manage the content within the work container.

Location Services Ability to selectively apply policies or to distribute applications based on the device’s location.

Single Pane of Glass Managing multiple devices and operating systems from the same portal.

User Privacy How well the solution ensures that the user’s personal data and personal apps are separate from corporate data and corporate management.

Integration with ITSM and ITAM Tools The ability to integrate with ITSM tools for incident management, service request management, asset management, and patch management.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Mobile Productivity How well the solution integrates with business processes, integrates with mobile applications, and enables the user to be securely empowered on mobile devices.

Expense Management Includes reporting and alerting on usage and roaming, application-level data usage, and split billing for voice and/or data.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Remote Monitoring and Management

Web and Video Conferencing - Enterprise

Remote Support

TeamViewer Videos

TeamViewer Remote: It's time for a new view

See what's New in TeamViewer Remote

TeamViewer Reviews

Wangeci M.

Unquestionable

Likeliness to Recommend

Pros

Gary A.

Simplifying Remote IT Assistance in Healthcare.

Likeliness to Recommend

Pros

Mohammed N.

Easy and Reliable Virtual Meetings.

Likeliness to Recommend

Pros

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Feature Ratings

Application Management

Security Management

Reporting

Content Management

Location Services

Single Pane of Glass

User Privacy

Integration with ITSM and ITAM Tools

Mobile Device Management

Mobile Productivity

Expense Management

Vendor Capability Ratings

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Quality of Features

Ease of Customization

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement