GoTo

LogMeIn Central by GoTo

Composite Score

8.0 /10

CX Score

8.4 /10

31 Reviews Write a Review

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What is LogMeIn Central by GoTo?

Maintain Your IT Infrastructure from Anywhere with Powerful RMM software. Enable your employees to work from home instantly and keep your business secure with LogMeIn Central by GoTo.

Company Details

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Awards & Recognition

LogMeIn Central by GoTo won the following awards in the Remote Monitoring and Management category

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0 Top Rated Capabilities

3 Top Rated Features

2024

0 Top Rated Capabilities

5 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Service Experience
Contract Negotiation

2022

LogMeIn Central by GoTo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LogMeIn Central by GoTo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

2
Since last award

93 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LogMeIn Central by GoTo?

0% Negative

0% Neutral

100% Positive

Pros

Enables Productivity
Saves Time
Fair
Reliable

Feature Ratings

Average 76

Anti Malware Signature Detection

Endpoint Backup

Discovery

Remote NOC, SOC, Helpdesk Integration

Network Management

Remote Control

Support for IoT Devices

Real User Monitoring

Mobile Device Management

Ransomware Recovery and Removal

Patch Management

Vendor Capability Ratings

Average 74

Breadth of Features

Business Value Created

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Ease of Customization

LogMeIn Central by GoTo Reviews

Natalia A.

Role: Industry Specific Role
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2025

Essential for Remote IT Administration

Likeliness to Recommend

9 /10

What differentiates LogMeIn Central by GoTo from other similar products?

LogMeIn Central provides 24/7 customer support, along with a helpful knowledge base that includes guides, video tutorials, and tips on how to fix common problems. This means that whenever you run into an issue, you can easily find the help you need to resolve it quickly. Not all similar products offer this level of support.

What is your favorite aspect of this product?

I like most about LogMeIn Central is how seriously it takes security. It has features like multi-factor authentication, encryption, and secure remote access, so I feel confident that the data and devices I'm managing are safe. It's reassuring to know that security is a top priority, especially when you're handling sensitive information.

What do you dislike most about this product?

LogMeIn Central is easy to use if you're already familiar with remote management tools, but it can be a bit much for newcomers. There are a lot of features, and it might take some time to figure out how to use them all. It would be helpful if there was a clearer, step-by-step guide for new users or a simpler design to make it easier to get started.

What recommendations would you give to someone considering this product?

If keeping your business safe is really important, LogMeIn Central is a great option because it has strong security features like encryption and multi-factor authentication. But if your business also needs extra security, like automatic backups or advanced network monitoring, you might want to check if LogMeIn Central covers all those needs or if you'll need other tools to help.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

HESBON N.

Role: Public Sector
Industry: Government
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Exquisite product!

Likeliness to Recommend

10 /10

What differentiates LogMeIn Central by GoTo from other similar products?

It's ease-to-use remote management features

What is your favorite aspect of this product?

It's remote desktop access and centralized device management

What do you dislike most about this product?

It's high prices for smaller businesses

What recommendations would you give to someone considering this product?

Evaluating the pricing based on their business size and needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Vendor Friendly Policies
Vendor's Interest First
Under Delivered

Monica L.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2025

Effortless IT Support and Endpoint Security

Likeliness to Recommend

9 /10

What differentiates LogMeIn Central by GoTo from other similar products?

This product gives excessive-degree safety blended with patch management and automation tools. The streamlined interface and various features set it aside for inner and external support.

What is your favorite aspect of this product?

The consumer-pleasant interface is a favorite issue, making it easy for all of us to use the answer with out issues. It simplifies workflows and boosts productiveness.

What do you dislike most about this product?

I value the performance and reliability of this product, especially its capacity to address ordinary tasks resultseasily with out errors.

What recommendations would you give to someone considering this product?

Consider the company’s size and needs to determine if the pricing aligns with your budget. Negotiating a license package can also help reduce costs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

LogMeIn Central by GoTo

What is LogMeIn Central by GoTo?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

LogMeIn Central by GoTo Ratings

89 Likeliness to Recommend

2 Since last award

93 Plan to Renew

1 Since last award

75 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love LogMeIn Central by GoTo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Discovery Automated discovery and identification of devices and associated applications on the network.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Ransomware Recovery and Removal Recover files removed and/or encrypted by ransomware.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

LogMeIn Central by GoTo Reviews

Natalia A.

Essential for Remote IT Administration

Likeliness to Recommend

Pros

HESBON N.

Exquisite product!

Likeliness to Recommend

Pros

Cons

Monica L.

Effortless IT Support and Endpoint Security

Likeliness to Recommend

Pros

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Feature Ratings

Anti Malware Signature Detection

Endpoint Backup

Discovery

Remote NOC, SOC, Helpdesk Integration

Network Management

Remote Control

Support for IoT Devices

Real User Monitoring

Mobile Device Management

Ransomware Recovery and Removal

Patch Management

Vendor Capability Ratings

Breadth of Features

Business Value Created

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Ease of Customization