Drift Conversation Cloud Logo
Drift Conversation Cloud Logo
Salesloft, Inc

Drift Conversation Cloud

Composite Score
7.6 /10
CX Score
7.6 /10
Category
Drift Conversation Cloud
7.6 /10

What is Drift Conversation Cloud?

With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time. Elevate buyer engagement and deliver experiences with AI that listens, understands, and learns from your site visitors. As a pioneer in Conversational Marketing, Drift's patented AI capabilities transform website visitors into loyal customers.

Company Details


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Drift Conversation Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Drift Conversation Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

87 Plan to Renew

1
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Drift Conversation Cloud?

11% Negative
9% Neutral
80% Positive

Pros

  • Inspires Innovation
  • Respectful
  • Includes Product Enhancements
  • Efficient Service

Feature Ratings

Average 80

Intent Extraction

85

Other Integrations

85

Leads Generation

84

Workflow Processing

82

Artificial Intelligence Engine

81

Learning and Adaptability

80

Personalized Service

77

Natural Language Processing

73

Vendor Capability Ratings

Average 80

Business Value Created

85

Ease of Data Integration

84

Ease of IT Administration

81

Ease of Implementation

81

Product Strategy and Rate of Improvement

81

Usability and Intuitiveness

80

Quality of Features

80

Ease of Customization

79

Breadth of Features

77

Availability and Quality of Training

77

Vendor Support

76

Drift Conversation Cloud Reviews

Vijay M.

  • Role: Finance
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Good to recommend

Likeliness to Recommend

10 /10

What differentiates Drift Conversation Cloud from other similar products?

Uniqe way

What is your favorite aspect of this product?

All products

What do you dislike most about this product?

Nothing to say

What recommendations would you give to someone considering this product?

All products

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Somya J.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

powerful chatbot which helps in generating leads

Likeliness to Recommend

9 /10

What differentiates Drift Conversation Cloud from other similar products?

for other platforms, Drift's customer support team is a joy to work with, and is always there to quicky help. I am in the Drift platform every day both in the application having conversations and creating/editing playbooks.

What is your favorite aspect of this product?

Drift Conversation Cloud allows us to have inbound conversations with prospects or customers. Drift gives us the power to find out how we can help customers in the most effective and easy way.

What do you dislike most about this product?

problem with Drift is attributes can only be mapped/pushed to the native Salesforce objects/modules (specifically only to Lead

What recommendations would you give to someone considering this product?

Drift Conversational Cloud is an easy to navigate and easy to learn software that allows us to hit the ground running during onboarding and ease of our workload.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Annie L.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Likeliness to Recommend

9 /10

Pros

  • Trustworthy
  • Saves Time
  • Client Friendly Policies
  • Includes Product Enhancements

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