What is Drift Conversation Cloud?
With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time. Elevate buyer engagement and deliver experiences with AI that listens, understands, and learns from your site visitors. As a pioneer in Conversational Marketing, Drift's patented AI capabilities transform website visitors into loyal customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
82 Likeliness to Recommend
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Since last award
87 Plan to Renew
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Since last award
77 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Drift Conversation Cloud?
Pros
- Inspires Innovation
- Respectful
- Includes Product Enhancements
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Intent Extraction
Other Integrations
Leads Generation
Workflow Processing
Artificial Intelligence Engine
Learning and Adaptability
Personalized Service
Natural Language Processing
Vendor Capability Ratings
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Quality of Features
Ease of Customization
Breadth of Features
Availability and Quality of Training
Vendor Support
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Drift Conversation Cloud Reviews
Vijay M.
- Role: Finance
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted Nov 2024
Good to recommend
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
Uniqe way
What is your favorite aspect of this product?
All products
What do you dislike most about this product?
Nothing to say
What recommendations would you give to someone considering this product?
All products
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Somya J.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Aug 2024
powerful chatbot which helps in generating leads
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
for other platforms, Drift's customer support team is a joy to work with, and is always there to quicky help. I am in the Drift platform every day both in the application having conversations and creating/editing playbooks.
What is your favorite aspect of this product?
Drift Conversation Cloud allows us to have inbound conversations with prospects or customers. Drift gives us the power to find out how we can help customers in the most effective and easy way.
What do you dislike most about this product?
problem with Drift is attributes can only be mapped/pushed to the native Salesforce objects/modules (specifically only to Lead
What recommendations would you give to someone considering this product?
Drift Conversational Cloud is an easy to navigate and easy to learn software that allows us to hit the ground running during onboarding and ease of our workload.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
Annie L.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Likeliness to Recommend
Pros
- Trustworthy
- Saves Time
- Client Friendly Policies
- Includes Product Enhancements
Please tell us why you think this review should be flagged.
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