Clari

Clari Copilot

Composite Score

8.0 /10

CX Score

8.2 /10

34 Reviews Write a Review

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What is Clari Copilot?

Clari Copilot is a conversational intelligence solution that is purpose-built for revenue teams. Clari Copilot’s (formerly Wingman) conversation intelligence platform gives reps and managers everything they need to compete fiercely, spot revenue leak, and close deals faster.

Company Details

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Awards & Recognition

Clari Copilot won the following awards in the Conversation Intelligence category

Filter By

1 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

2 Top Rated Capabilities

2 Top Rated Features

2023

4 Top Rated Capabilities

1 Top Rated Features

2022

Clari Copilot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Clari Copilot.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Clari Copilot?

0% Negative

4% Neutral

96% Positive

Pros

Performance Enhancing
Efficient Service
Respectful
Client's Interest First

Feature Ratings

Average 81

Call Recording

Manager Annotation and Feedback

Dashboards and Reporting

Pipeline Visibility

Call Analytics

Artificial Intelligence Engine

Conversation Coaching

Application Integration

Audio Transcription

Role-Based Access

Mobile Support

Vendor Capability Ratings

Average 80

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

Business Value Created

Vendor Support

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Clari Copilot Reviews

Bella C.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Clari has made me happy by giving great services

Likeliness to Recommend

9 /10

What differentiates Clari Copilot from other similar products?

Other products do not provide as many tools to help sales representatives grow and this tool takes full marks in how it helps teams develop their skills effectively.

What is your favorite aspect of this product?

This software analyzes your calls providing insights that allow you to improve and close deals faster. Clari Copilot is an excellent addition to any sales team because of its intuitive features which make it easier than ever to understand sales interactions.

What do you dislike most about this product?

Great services! Whenever I find something important during a call, I can quickly share it, and that helps us all work together better. It makes our teamwork feel seamless.

What recommendations would you give to someone considering this product?

Its insightful features and user-friendly design can help you better understand your calls and sales strategy.

Pros

Performance Enhancing
Unique Features
Efficient Service
Respectful

Ellen G.

Role: Operations
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Unlocking Sales Success

Likeliness to Recommend

9 /10

What differentiates Clari Copilot from other similar products?

Clari Copilot involves highly advanced in its features such as artificial intelligence and machine learning for the analysis of collaboration with aim to increase customer engagement.

What is your favorite aspect of this product?

By capturing the dialogues across multiple channels, Clari Copilot guides me to target customers' needs to get more productive outcomes. It has improved my sales strategies at large by streamlining the communication which enables me to refine the approach of my customer.

What do you dislike most about this product?

There is nothing to dislike about Clari, everything is going perfect.

What recommendations would you give to someone considering this product?

The aim of this platform is to give insight knowledge about customer demands to enable the organizations to formulate their future strategies according to them.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Effective Service

Nicole P.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Great Tool for Learning

Likeliness to Recommend

9 /10

What differentiates Clari Copilot from other similar products?

Clari Copilot offers a broad range of tools to help with coaching and development, as well as analysis of your current sales pipeline and call strategy

What is your favorite aspect of this product?

I love the coaching pieces of the tool such as the scorecards, comments, deals dashboards, competitive tracking, topic trackers, etc.

What do you dislike most about this product?

Sometimes the admin side of the product can be a little finnicky.

What recommendations would you give to someone considering this product?

I would definitely recommend considering Clari Copilot if you are looking for a tool that will support your enablement initiatives at the organization

Pros

Performance Enhancing
Trustworthy
Unique Features
Saves Time

Clari Copilot

What is Clari Copilot?

Company Details

Need Assistance?

Awards & Recognition

Clari Copilot Ratings

88 Likeliness to Recommend

1 Since last award

96 Plan to Renew

1 Since last award

79 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Clari Copilot?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Clari Copilot Reviews

Bella C.

Clari has made me happy by giving great services

Likeliness to Recommend

Pros

Ellen G.

Unlocking Sales Success

Likeliness to Recommend

Pros

Nicole P.

Great Tool for Learning

Likeliness to Recommend

Pros

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Feature Ratings

Call Recording

Manager Annotation and Feedback

Dashboards and Reporting

Pipeline Visibility

Call Analytics

Artificial Intelligence Engine

Conversation Coaching

Application Integration

Audio Transcription

Role-Based Access

Mobile Support

Vendor Capability Ratings

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

Business Value Created

Vendor Support

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement