What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Bikash P.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2020
Zoom is a Seamless Video Calling App
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is an intuitive audio & video conferencing app that allows to seamlessly conduct an online video conference from anywhere.
What is your favorite aspect of this product?
The best aspect of Zoom is that it has a feature that lets me record audio and video for future references.
What do you dislike most about this product?
The editing feature of a recorded video is a bit confusing and hard to use for anyone without editing skills.
What recommendations would you give to someone considering this product?
Zoom is the best video and audio conferencing app for a remote team. So, team that requires frequent communication can use Zoom to conduct online conferencing literally from anywhere.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Brogan D.
- Role: Industry Specific Role
- Industry: Apparel
- Involvement: End User of Application
Submitted Jan 2020
Easy to use!
Likeliness to Recommend
What differentiates Zoom from other similar products?
Their usability and reliability
What is your favorite aspect of this product?
Its reliability
What do you dislike most about this product?
Sometimes there can be lags
What recommendations would you give to someone considering this product?
Try it! It’s proven useful for us in keeping remote employees connected.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2020
Easy to use and nice features
Likeliness to Recommend
Pros
- Enables Productivity
- Trustworthy
- Saves Time
- Reliable
Please tell us why you think this review should be flagged.
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