Zoom Video Communications, Inc.

Zoom

Composite Score

8.9 /10

CX Score

9.0 /10

3281 Reviews Write a Review

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What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details

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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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2 Top Rated Capabilities

5 Top Rated Features

2024

5 Top Rated Capabilities

7 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

9 Top Rated Features

2022

Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative

5% Neutral

93% Positive

Pros

Respectful
Reliable
Enables Productivity
Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Keyboard Mouse Control

Instant Messaging

Virtual Whiteboard

Application Share

File Transfer

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Zoom Reviews

Henrique F.

Role: Industry Specific Role
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Look elsewhere. There are other good alternatives

Likeliness to Recommend

6 /10

What differentiates Zoom from other similar products?

Nothing. It stayed in the past.

What is your favorite aspect of this product?

It was the first product to be full fledged

What do you dislike most about this product?

It did not innovate.

What recommendations would you give to someone considering this product?

Look elsewhere.

Pros

Performance Enhancing
Efficient Service
Enables Productivity
Respectful

Cons

Less Reliable
Commodity Features
Wastes Time

Rachel J.

Role: Operations
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2024

Product improvements too constricted for the cost

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

During the beginning stages of the pandemic Zoom stood apart because they were more prepared than other products, scaled and moved quickly. It feels too bureaucratic now and I think Zoom has lost their footing as the top player in this space.

What is your favorite aspect of this product?

A lot of smart folks on the tech side of this company and there's so much potential. I love the captioning improvements and the continuing commitment to accessibility.

What do you dislike most about this product?

It's a big company/product that isn't always thinking big in the eyes of their customers. I've had hugely ineffective conversations with some of their team members, going in circles, never really taking the time to dig into our needs and possess real solutions, very surface level interactions.

What recommendations would you give to someone considering this product?

There are so many good options out there now. If your needs are straightforward and you're working with folks who are used to Zoom, go for it, but if you have any complex requests, be sure to parse them out in conversation -- no question is a stupid question in these meetings, dig into the details.

Pros

Security Protects
Enables Productivity
Respectful
Continually Improving Product

Cons

Inhibits Innovation
Vendor's Interest First
Less Generous

Arun S.

Role: Operations
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Wonderful Product!!

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Its unique capabilities around screen sharing.

What is your favorite aspect of this product?

screen sharing and video background

What do you dislike most about this product?

instant messaging can be bit better

What recommendations would you give to someone considering this product?

it is the best video conferencing software in the market.

Pros

Reliable
Performance Enhancing
Efficient Service
Caring

Zoom

What is Zoom?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Gold Medalist

Zoom Ratings

89 Likeliness to Recommend

95 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Zoom?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Keyboard Mouse Control Host can grant or remove control

Instant Messaging Real-time, text-based communication between two or more people

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zoom Reviews

Henrique F.

Look elsewhere. There are other good alternatives

Likeliness to Recommend

Pros

Cons

Rachel J.

Product improvements too constricted for the cost

Likeliness to Recommend

Pros

Cons

Arun S.

Wonderful Product!!

Likeliness to Recommend

Pros

Most Popular Zoom Comparisons

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TeamViewer

1
Since last award

Feature Ratings

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Keyboard Mouse Control

Instant Messaging

Virtual Whiteboard

Application Share

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support