What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Raghav G.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Nov 2024
Versatile tool for communication and meetings.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is very essential tool for our virtual meetings, and it's user-friendly interface makes it super easy and accessible for any users and organizations alike. The video and quality is consistently good, even with varying internet speeds, and audio is clear, minimizing disruptions during calls.
What is your favorite aspect of this product?
With Zoom we can comfortably host large meetings up to over 1000 participants, which is very invaluable tool for webinars and corporate gatherings. Breakout room is also impressive allows smaller groups discussions without losing the main meetings focus.
What do you dislike most about this product?
Zoom is the best for virtual meetings with robust security features such as meeting passwords and waiting rooms. This prevents sensitive information and discussions from being exposed.
What recommendations would you give to someone considering this product?
Zoom is versatile platform for remote communication and go-to tool for meetings and webinars.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Precious E.
- Role: Information Technology
- Industry: Communications
- Involvement: IT Leader or Manager
Submitted Nov 2024
Easy to use.
Likeliness to Recommend
What differentiates Zoom from other similar products?
User-Friendly Interface and Breakout Room Feature.
What is your favorite aspect of this product?
My favorite aspect of Zoom is its breakout room functionality.
What do you dislike most about this product?
it's overwhelming number of settings and options, especially on the admin side.
What recommendations would you give to someone considering this product?
Check Out Webinars if You’re Hosting Large Events.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Unique Features
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Patel D.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2024
Top-notch virtual communication platform.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom provides high-quality video and audio, making it a versatile virtual meeting platform that feels almost as natural as in-person interactions.
What is your favorite aspect of this product?
Interface is straightforward, allowing users to schedule, join and host meetings with minimal hassle. The ability to share screens and collaborate in real-time enhances productivity.
What do you dislike most about this product?
Zoom is a great tool for meetings and conferences, however security and privacy issues are a great concern.
What recommendations would you give to someone considering this product?
Zoom is a reliable and feature-rich video conferencing solution.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Efficient Service
Please tell us why you think this review should be flagged.
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