What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Yash P.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Apr 2024
Great, but Room for Improvement
Likeliness to Recommend
What differentiates Zoom from other similar products?
Ease of Use: Zoom is known for its intuitive interface, making it easy for users of all technical levels to join and host meetings without much hassle.
What is your favorite aspect of this product?
Cross-Platform Compatibility: Zoom supports a wide range of devices and operating systems, including Windows, macOS, iOS, Android, and web browsers, enabling seamless collaboration across different platforms.
What do you dislike most about this product?
No, it's good enough
What recommendations would you give to someone considering this product?
Learn Keyboard Shortcuts: Learn Zoom's keyboard shortcuts to navigate meetings more efficiently and control various aspects like muting/unmuting audio and starting/stopping video.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Eivas M.
- Role: Sales Marketing
- Industry: Construction
- Involvement: End User of Application
Submitted Apr 2024
Great software
Likeliness to Recommend
What differentiates Zoom from other similar products?
Well that it always works! I usually use zoom, when something goes wrong with it;s closest competitor.
What is your favorite aspect of this product?
Interface of the actual software it's easy to navigate
What do you dislike most about this product?
Perhaps, that is not as popular as it closest competition, Not everyone have it installed which makes harder to schedule meetings via zoom.
What recommendations would you give to someone considering this product?
It's an excellent product!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Kyle R.
- Role: Operations
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted Apr 2024
Zoom in construction.
Likeliness to Recommend
What differentiates Zoom from other similar products?
We rely on Zoom for a variety of use cases, from conducting virtual project kick-off meetings and client presentations to hosting weekly progress reviews with project teams and stakeholders. The platform's reliability and ease of use enable us to bridge geographical gaps and ensure that critical project discussions happen efficiently, regardless of where team members are located.
What is your favorite aspect of this product?
, I appreciate how Zoom seamlessly integrates with our existing project management tools and workflows. Whether I'm joining a meeting from my office desktop or on-the-go from a mobile device, Zoom's consistent performance and intuitive controls enable me to stay connected and engaged with project teams and stakeholders.
What do you dislike most about this product?
I have no dislikes at the moment.
What recommendations would you give to someone considering this product?
I would recommend Zoom for its reliability, feature richness, and seamless integration capabilities. Whether you're managing complex projects with dispersed teams or conducting routine meetings with stakeholders, Zoom offers a comprehensive solution to enhance collaboration and communication.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
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