Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Juan Sebastian U.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Still on top of competitors

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Better UI. Faster push of features enhancements

What is your favorite aspect of this product?

Sharing tools, drawing board, video filters, presentation modes

What do you dislike most about this product?

CPU/GPU consumption

What recommendations would you give to someone considering this product?

Optimize resource consumption. Keep improving UI and design language

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Appreciates Incumbent Status
  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Apr 2024

Easy for Video conferencing with large participant

Likeliness to Recommend

8 /10

Pros

  • Caring
  • Respectful
  • Client Friendly Policies
  • Acts with Integrity

Shital M.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

"Fantastic Tool"

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

There is easy transition from phone call.

What is your favorite aspect of this product?

It has quickest way to jump on to another device with same meeting.

What do you dislike most about this product?

Nothing to dislike about this product.

What recommendations would you give to someone considering this product?

It has best way to allow with multiple people.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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