Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications, Inc.

Zoom Workplace

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Zoom Workplace
9.0 /10

What is Zoom Workplace?

Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

0% Negative
1% Neutral
99% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 86

Mobility

89

Communications

88

Web & Desktop Conferencing

88

Call Management

87

Audio Transcription

86

Secure Access

85

Presence IM

85

Continuous UCC

84

Centralized Management Portal

84

Session Border Controller

83

Third-Party Integration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

89

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Ease of IT Administration

85

Product Strategy and Rate of Improvement

85

Availability and Quality of Training

84

Ease of Customization

84

Vendor Support

84

Ease of Data Integration

83

Breadth of Features

82

Zoom Workplace Reviews

S B.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

ease to use

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

has anything to collaborate as a team

What is your favorite aspect of this product?

lots of easy ways to contact your teammember and collaborate on a project.

What do you dislike most about this product?

there's nothing I can think of

What recommendations would you give to someone considering this product?

I would recommend using this product, it will satisfy your needs!

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Siddharth S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

zoom : better way to collaborate and meet

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

what differentiates zoom one from others is its crisp video conferencing capabilities and better audio quality.

What is your favorite aspect of this product?

my favourite aspect is the number of participants we can include for meets.

What do you dislike most about this product?

i dislike their poor security features which make users vulnerable of their data

What recommendations would you give to someone considering this product?

i strongly recommend this for startups and small scale companies.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Jeff B.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Very suitable for our needs and always adding more

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

It provides a solution that is compatible with a lot of integrated platforms

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

I would love more customization

What recommendations would you give to someone considering this product?

Explore some of the added features that are being added

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Inspires Innovation

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