Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications, Inc.

Zoom Workplace

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Zoom Workplace
9.0 /10

What is Zoom Workplace?

Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

0% Negative
1% Neutral
99% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 86

Mobility

89

Communications

88

Web & Desktop Conferencing

88

Call Management

87

Audio Transcription

86

Secure Access

85

Presence IM

85

Continuous UCC

84

Centralized Management Portal

84

Session Border Controller

83

Third-Party Integration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

89

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Ease of IT Administration

85

Product Strategy and Rate of Improvement

85

Availability and Quality of Training

84

Ease of Customization

84

Vendor Support

84

Ease of Data Integration

83

Breadth of Features

82

Zoom Workplace Reviews

Jimena G.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Successful all-in-one communication and collaborat

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

This communication tool along with collaboration in one allows you to start a phone call or a meeting with excellent videos from a chat message in a comfortable and safe way, combining the essential chat options in teams phones whiteboards meetings, in a single solution to in order to help offer various successful communications experiences and make each project put forward

What is your favorite aspect of this product?

I like this tool because it brings together consistent chat, phone, meeting, and whiteboard solutions, giving each of your teams the many ways to connect and collaborate all from a unified and secure platform, letting your teams really have what they need. they need to successfully leverage the many connections that make today's work run as smoothly as possible

What do you dislike most about this product?

I don't dislike this tool at all, on the contrary, I like the way of communication and collaboration that it offers all in one, starting the experience of a phone call or any meeting with video from a chat message

What recommendations would you give to someone considering this product?

I recommend this communication tool, for its effective way of combining the options of team chat, phone slate and others in a single solution that is in order to help offer various experiences in an excellent way, which favors flexible work, which means that you have to invest in technology to make remote teams significantly more productive, this communication tool is easy and reliable to use

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

George C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Zoom one is possibly the best program.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom one is possibly the best program on the market for video conferencing, this is thanks to the audiovisual quality that it offers to each of its users, the compatibility and convenience of this program make it one of the best options to bring together different people from a company regardless of the distance between them, Zoom one is a program that gives its users the ability to interact and share files on their channel respecting the original format with which it was sent, every time this program is running I am happy how close and connected I am with my coworkers.

What is your favorite aspect of this product?

The good thing and what I can take advantage of from this program is in the information to be discussed in an efficient and simple way by this means, Zoom one is a program with excellent visual quality that allows me to enjoy the image of the call as well as the audio, in each of these calls we have the enormous advantage of being able to share files and documents immediately with each of the people that make up the video conference, making communication much more interactive and managing the same files. For me it is a great advantage to have With this program in my workplace, since I am with the help of Zoom one.

What do you dislike most about this product?

It is important to mention that this program will depend a lot on a constant flow of internet to develop all its functions in its best version, we have seen many failures when our network lacks speed, so before acquiring this program it is necessary to have a good network as well as a good space in your database since this program has a large size in its software, this is perhaps one of the heaviest programs on my system.

What recommendations would you give to someone considering this product?

Zoom one is possibly the best and most popular program to make all kinds of video calls and this is thanks to the stability that it offers to all users who enjoy being connected in the cloud, the application as well as on my desktop is implemented this easily accessible program, it is worth having this program on hand since this can be the meeting point for multiple people regardless of their distance, I and each of my colleagues recommend it for the guarantee that is to enter and call with this program, it is 100% effective in each video call.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Fernando C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

I really enjoy my experience with this program.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

For my part, I really enjoy my experience with this program and what makes it different and one step higher than its main competencies in the simplicity and ease that it gives each of its users to enter its system and make use of all the good functions that it has to call and chat with your friends or family, it is really comfortable and pleasant to hold a conversation in a Zoom one channel since this program is characterized by being a clean and stable image depending on the network that each user this software will always strive to provide good audiovisual quality.

What is your favorite aspect of this product?

I love working and communicating with all my contacts through this program, post and during the pandemic many formats and conditions have been established to administer and manage part of my work with all my clients and Zoom one has been the ideal tool to be able to move forward with my work without affecting the distance, in addition to this program has multiple options that enliven the experience of both parties with functional tools to share all my content and that of the company that the client can view without any problem by this means, and that is why I like this program,

What do you dislike most about this product?

It annoys me how slow it could be displayed when I decide to start secession, the truth is that it surprises me a bit how tedious it can be to enter its main screen, as well as some of the features that I could improve on this program is in the aesthetic field and attractive, I think that it does not look new and updated compared to other programs that fulfill the same function, this program fulfills its objective correctly but it is also true that it lacks updates that make it less outdated in each video call.

What recommendations would you give to someone considering this product?

There are many advantages of having the support of this program, from teaching classes on the web dictated by an electronic blackboard that makes each of the classes more dynamic, as well as maintaining communication with friends and family who are far from your current location, That is why we recommend it because it is an excellent tool to contact all the people we want in an easy and simple way.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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