Zoho

Zoho SalesIQ

Composite Score

7.3 /10

CX Score

7.7 /10

6 Reviews Write a Review

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What is Zoho SalesIQ?

Zoho SalesIQ is a customer engagement platform with live chat, website visitor tracking, and analytics capabilities that helps you know your visitors, engage them, and support your customers in real time. It comes loaded with all the features a business expects - live visitor tracking, lead scoring, live chat, chat translation, automated chat triggers, built-in audio call, screen share, profanity management, chat preview, codeless bots, AI-powered self-service bot, chat routing, agent mobile app, SDK for iOS and Android, and integrations with popular IM channels like WhatsApp, Instagram, FB Messenger, and Telegram. Try our 15-day free trial today.

Company Details

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Zoho SalesIQ Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 95%
Conflict Resolution:: 90%
Strategy & Innovation:: 98%
Service Experience:: 97%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho SalesIQ?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 77

Audience Segmentation

Customer Journey Modelling

Search Engine Optimization

Customer Value Analysis

Conversion Analysis

API Framework

Device and Browser Analytics

Audience Demographics

Data Visualization

Paid Search Integration

Social Media Analytics

Vendor Capability Ratings

Average 75

Ease of Implementation

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Zoho SalesIQ Screenshots

Zoho SalesIQ Downloads

Borner Corp Case Study

How Zoho uses SalesIQ - Ebook

SalesIQ for customer support

Global Call Forwarding Case Study

HumanOurce Case Study

FundsIndia Case Study

Clements Realtors - Case Study

Zoho SalesIQ Videos

Zoho SalesIQ Reviews

Adedayo O.

Role: Sales Marketing
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

Great tool for website live chat

Likeliness to Recommend

10 /10

What differentiates Zoho SalesIQ from other similar products?

It allows you to engage website visitors live on your website. Help them find solutions faster. It also provides website traffic analysis

What is your favorite aspect of this product?

The rings - leads are placed in different rings on the website based on website viusitor's activities and how long they stay on the website. This helps you identify cold, warm and hot leads

What do you dislike most about this product?

Nothing. It's a great product

What recommendations would you give to someone considering this product?

Great product for engaging and qualifying website leads

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Sukhpreet K.

Role: Sales Marketing
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

Simple and Easy tool to track customer journey

Likeliness to Recommend

9 /10

What differentiates Zoho SalesIQ from other similar products?

Easy to capture leads data and can work on the things where we need improvement. Also, one can check the site traffic, customer experience, seamless integration and much more.

What is your favorite aspect of this product?

Perfect for analyzing the whole website traffic and user behavior real time which helps to meet the user specific needs and chance to improve the quality of website which eventually converts in leads or conversions.

What do you dislike most about this product?

Not much but there is sometimes issue in loading, notifications and integration so need to work little bit to improve all the things

What recommendations would you give to someone considering this product?

The UI/UX is mind-blowing and intuitive. Amazing to get the audience engagement journey with their deep insights.

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Unique Features

Liam A.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Simple and Efficient Platform.

Likeliness to Recommend

9 /10

What differentiates Zoho SalesIQ from other similar products?

Highly customizable. Easy to use and navigate The pricing is fair. Good customer experience. Integrates with CRM.

What is your favorite aspect of this product?

Zoho SalesIQ is able to track the behavior of users. The platform has a live chat. It has the option to set up AI messaging. The reporting is excellent. Canned responses.

What do you dislike most about this product?

There is nothing I have found to dislike, I have had a great experience with Zoho SalesIQ.

What recommendations would you give to someone considering this product?

I highly recommend Zoho SalesIQ, it has helped us provide a great customer experience and boost the growth of the business and the best part is that it helps you get to know your prospects well so that sales can increase.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zoho SalesIQ

What is Zoho SalesIQ?

Company Details

Need Assistance?

Zoho SalesIQ Ratings

93 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Zoho SalesIQ?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Customer Journey Modelling The ability to effectively model and display customer behaviors or journeys through multiple channels and touchpoints.

Search Engine Optimization Provides targeted recommendations for improving and optimizing a page for organic search rankings (i.e. via A/B testing or multivariate testing).

Customer Value Analysis Predicts customer lifetime value based on past conversions.

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

API Framework Move data to and from the platform and other customer interaction applications (i.e. Marketing Automation) with ease.

Device and Browser Analytics Capture and summarize device and browser information.

Audience Demographics The ability to capture, analyze and display customer demographic/firmographic data from different channels.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Paid Search Integration Integrates with popular search advertising services (i.e. AdWords) and can make predictive recommendations around areas like keywords.

Social Media Analytics Captures information on social signals from popular services (Twitter, Facebook, LinkedIn etc.).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Zoho SalesIQ Screenshots

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Zoho SalesIQ Downloads

Borner Corp Case Study

How Zoho uses SalesIQ - Ebook

SalesIQ for customer support

Global Call Forwarding Case Study

HumanOurce Case Study

FundsIndia Case Study

Clements Realtors - Case Study

Zoho SalesIQ Videos

Presenting Zobot for WhatsApp | Facebook | Instagram - Zoho SalesIQ

Enhance customer support conversations with Zoho SalesIQ's OpenAI (ChatGPT) integration

Click to call | Zoho SalesIQ

Zoho SalesIQ Reviews

Adedayo O.

Great tool for website live chat

Likeliness to Recommend

Pros

Sukhpreet K.

Simple and Easy tool to track customer journey

Likeliness to Recommend

Pros

Liam A.

Simple and Efficient Platform.

Likeliness to Recommend

Pros

Feature Ratings

Audience Segmentation

Customer Journey Modelling

Search Engine Optimization

Customer Value Analysis

Conversion Analysis

API Framework

Device and Browser Analytics

Audience Demographics

Data Visualization

Paid Search Integration

Social Media Analytics

Vendor Capability Ratings

Ease of Implementation

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement