Zoho

Zoho CRM

Composite Score

8.7 /10

CX Score

8.9 /10

239 Reviews Write a Review

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What is Zoho CRM?

Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.

Company Details

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Awards & Recognition

Zoho CRM won the following awards in the Customer Relationship Management - Midmarket category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

2 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Product Impact

2024

3 Top Rated Capabilities

6 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

10 Top Rated Capabilities

11 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

Zoho CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

93 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho CRM?

3% Negative

9% Neutral

88% Positive

Pros

Acts with Integrity
Reliable
Trustworthy
Fair

Feature Ratings

Average 83

Collaboration

Lead Management

Customer Service Management

Activity and Workflow Management

Account and Contact Management

Sales Management

Analytics and Reporting

Marketing Management

Telephony and Call Center Management

Quote Contract and Proposal

Mobile

Vendor Capability Ratings

Average 81

Ease of Implementation

Quality of Features

Breadth of Features

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Also Featured in...

Lead Management

Score 8.8

View Zoho CRM in this category (opens in a new tab)

Customer Relationship Management - Enterprise

Score 8.2

View Zoho CRM in this category (opens in a new tab)

Zoho CRM Reviews

Miguel N.

Role: Information Technology
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2022

Stay away from this product

Likeliness to Recommend

5 /10

What differentiates Zoho CRM from other similar products?

Really the lack of features that other CRM has and the flexibility

What is your favorite aspect of this product?

None, I belive that the developers does not care about this product to put love and features that are meaningful full in it.

What do you dislike most about this product?

how restrictive it is.

What recommendations would you give to someone considering this product?

Stay away choose some other product

Pros

Efficient Service
Respectful
Caring
Helps Innovate

Cons

Less Performance Enhancing
Commodity Features
Wastes Time

Hachi P.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

It helps you gather new business leads

Likeliness to Recommend

9 /10

What differentiates Zoho CRM from other similar products?

The customer relationship management. It provides great management of clients account. You can do everything at one place. You can easily convert a lead into account. It keeps the track of timelines and due dates. It can easily be integrated with other software. Every user can easily access data. It enables ease of analytics. The dashboard has great features. It helps in analysis of data.

What is your favorite aspect of this product?

Zoho CRM is good and well suited customer relationship management platform for all types of organizations. It is the best tool for our company. We found to organize and manage customer relationship and keep them in touch with as long term. It keeps running our sales process.

What do you dislike most about this product?

The customer service is good but they do not solve all the problems, they solve only specific one like there are still some problems left which were faced by me and, I reported and they didn't solve this so all I want to say about their customer service other than that new users find it little bit confusing and take time in using all the features and functionality properly.

What recommendations would you give to someone considering this product?

You can easily create dashboards where you can see potentials from each marketing channel. The web application is very amazing, and the mobile application has great flexibility. It has incredible features. The integration with social media accounts are very helpful.

Pros

Reliable
Efficient Service
Saves Time
Over Delivered

Raj k.

Role: Sales Marketing
Industry: Apparel
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Very easy and affordable CRM in the market

Likeliness to Recommend

9 /10

What differentiates Zoho CRM from other similar products?

Best project management found within a CRM system with great features of marketing automation and integration with other third-party vendors. Its just full of features and very easy to use as compared to any other CRM

What is your favorite aspect of this product?

It's very user friendly, it took us one training (One day) to learn how to use Zoho, even the non-technical people in our customer services team got a very good grip of the CRM in days. Other than that the lead scoring system of Zoho is relatively easier to implement and it's very useful for the qualifications of the leads.

What do you dislike most about this product?

I haven't found any flaws within the CRM, I could suggest improvements within the reporting (Dashboards)

What recommendations would you give to someone considering this product?

This is one of the best and most affordable CRM systems which is essential for every business and is very easy to use. Would not require a specialist to use it as anyone can learn all the capabilities of the CRM.

Pros

Continually Improving Product
Reliable
Trustworthy
Efficient Service

Zoho CRM

What is Zoho CRM?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Zoho CRM Ratings

87 Likeliness to Recommend

93 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Zoho CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Activity and Workflow Management Text or code-based and visual workflow designers.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Lead Management

Customer Relationship Management - Enterprise

Zoho CRM Reviews

Miguel N.

Stay away from this product

Likeliness to Recommend

Pros

Cons

Hachi P.

It helps you gather new business leads

Likeliness to Recommend

Pros

Raj k.

Very easy and affordable CRM in the market

Likeliness to Recommend

Pros

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1
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Feature Ratings

Collaboration

Lead Management

Customer Service Management

Activity and Workflow Management

Account and Contact Management

Sales Management

Analytics and Reporting

Marketing Management

Telephony and Call Center Management

Quote Contract and Proposal

Mobile

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Breadth of Features

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Vendor Support