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Zoho CRM Logo Award Winner Product Badge
Zoho

Zoho CRM

Composite Score
8.7 /10
CX Score
8.9 /10
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Category
Zoho CRM
8.7 /10

What is Zoho CRM?

Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.

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Awards & Recognition

Zoho CRM won the following awards in the Customer Relationship Management - Midmarket category

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Zoho CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

93 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho CRM?

3% Negative
9% Neutral
88% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Trustworthy
  • Fair

Feature Ratings

Average 83

Collaboration

86

Lead Management

85

Customer Service Management

84

Activity and Workflow Management

84

Account and Contact Management

83

Sales Management

83

Analytics and Reporting

82

Marketing Management

82

Telephony and Call Center Management

80

Quote Contract and Proposal

79

Mobile

78

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Quality of Features

83

Breadth of Features

82

Usability and Intuitiveness

82

Business Value Created

82

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Ease of Data Integration

81

Ease of IT Administration

80

Availability and Quality of Training

80

Vendor Support

79

Zoho CRM Reviews

Akshara S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Required Software For Sales Needs

Likeliness to Recommend

9 /10

What differentiates Zoho CRM from other similar products?

The maintenance of documents is now simple, and it is also very user-friendly and enjoyed by many users. A point of contact is always super admin. I can now keep a close eye on my staff, and task separation is rapid and effective.

What is your favorite aspect of this product?

This is the simplest and most convenient technique to manage the workload. The best way to attach a file is really simple. And quick, time-saving, and easy choices that even a novice can use. and simple access. It is simple to manage documents and we may add numerous accounts.

What do you dislike most about this product?

Most significantly, I don't like that the only person who can make changes is the super admin, which may be really annoying at times.

What recommendations would you give to someone considering this product?

The best feature of this tool is its price, much like all other Zoho products. it is quite affordable and provides nearly all the functionalities required for a startup.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Suraj J.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

All-in-One Software, Amazing Application!!

Likeliness to Recommend

10 /10

What differentiates Zoho CRM from other similar products?

The first thing would be ease of use and it has the best interface.

What is your favorite aspect of this product?

The task, reminders, tickets are my favorite features. Interface is the best.

What do you dislike most about this product?

I would love to see this app a little more faster.

What recommendations would you give to someone considering this product?

Don't think, just go for it if you are into sales or marketing.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Saves Time

Humayun F.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

The best paid Complete CRM platform

Likeliness to Recommend

10 /10

What differentiates Zoho CRM from other similar products?

Zoho CRM is very intuitive and has a greatly designed UI/UX with a very good front end display. The easy to use functionalities makes it simple for companies to onboard onto Zoho CRM in a very short time span, after which customer journey improves drastically, and you have more happy customers and very few disgruntled ones. Zoho CRM has superb integration features through which you can continue to use all other business software along with Zoho CRM.

What is your favorite aspect of this product?

I love the user interface and experience of Zoho CRM. All the menus items are placed neatly in an orderly manner on the front page; hence it is very convenient to find the options you need, unlike other CRMs in which you sometimes have to dive in to open up the link to a feature. Other great features are as follows:- Live Chat Feature for website visitors, The Ability to build custom apps, Sales and Deals Funnel tracking and Leads capture through form builder.

What do you dislike most about this product?

If your business does not have the budget to spend on a CRM solution, then I would not immediately recommend Zoho as the free version has minimal features, like Sales funnel, Deals funnel, etc. And the limited number of users that can access the platform. Also easy accessible Product demonstration videos need to be available with each feature for new users and reduce the number of apps by consolidating, as a new user is suddenly overwhelmed with the large number of apps at different URLs.

What recommendations would you give to someone considering this product?

If your business is willing to invest money for a CRM platform, then look nowhere else and definitely register your users onto Zoho CRM platform. You can organize the Leads in an orderly manner, pursue the hot leads to convert them into deals, and make sure you are not missing any sales channel.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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