In Partnership With SelectHub
What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Zoho CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoho CRM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
93 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Acts with Integrity
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Marik M.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jul 2023
This is definitely the best CRM i have ever used.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
The customization capabilities and API sync.
What is your favorite aspect of this product?
API Synchronization
What do you dislike most about this product?
Dashboard, they definitely need to have more options to customize it.
What recommendations would you give to someone considering this product?
Get it! It's a lot better than other CRMs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Premanand K.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2023
Highly customisable CRM
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Seamless integration with other business applications from Zoho Eco system
What is your favorite aspect of this product?
Canvas, Blueprint & reporting capabilities
What do you dislike most about this product?
Missing a few enterprise-level features
What recommendations would you give to someone considering this product?
If you are looking for a highly customisable CRM tool, then you should consider Zoho CRM
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Maurice H.
- Role: Consultant
- Industry: Media
- Involvement: End User of Application
Submitted Mar 2023
Very complete CRM package!!
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
The Zoho CRM suite is a part of a bigger software package. With a combination of all Zoho products, you can manage all your online business needs! They offer a full business package, much like Office 365 for CRM.
What is your favorite aspect of this product?
The breath of features Zoho offers. It pretty much includes everything you need for your online business.
What do you dislike most about this product?
Nothing much as it is very complete. You should double-check the pricing plan, though, as you want to match it with your business size and needs.
What recommendations would you give to someone considering this product?
Definitely give Zoho CRM a try, as their software packages includes everything you might need in your online business software package.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
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