Zoho CRM Logo Award Winner Product Badge
Zoho CRM Logo Award Winner Product Badge
Zoho

Zoho CRM

Composite Score
8.7 /10
CX Score
8.9 /10
Get Demo

In Partnership With SelectHub

Claim Software
Category
Zoho CRM
8.7 /10

What is Zoho CRM?

Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

Awards & Recognition

Zoho CRM won the following awards in the Customer Relationship Management - Midmarket category

Filter By

Zoho CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

93 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho CRM?

3% Negative
9% Neutral
88% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Trustworthy
  • Fair

Feature Ratings

Average 83

Collaboration

86

Lead Management

85

Customer Service Management

84

Activity and Workflow Management

84

Account and Contact Management

83

Sales Management

83

Analytics and Reporting

82

Marketing Management

82

Telephony and Call Center Management

80

Quote Contract and Proposal

79

Mobile

78

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Quality of Features

83

Breadth of Features

82

Usability and Intuitiveness

82

Business Value Created

82

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Ease of Data Integration

81

Ease of IT Administration

80

Availability and Quality of Training

80

Vendor Support

79

Zoho CRM Reviews

Marik M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

This is definitely the best CRM i have ever used.

Likeliness to Recommend

10 /10

What differentiates Zoho CRM from other similar products?

The customization capabilities and API sync.

What is your favorite aspect of this product?

API Synchronization

What do you dislike most about this product?

Dashboard, they definitely need to have more options to customize it.

What recommendations would you give to someone considering this product?

Get it! It's a lot better than other CRMs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Premanand K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Highly customisable CRM

Likeliness to Recommend

10 /10

What differentiates Zoho CRM from other similar products?

Seamless integration with other business applications from Zoho Eco system

What is your favorite aspect of this product?

Canvas, Blueprint & reporting capabilities

What do you dislike most about this product?

Missing a few enterprise-level features

What recommendations would you give to someone considering this product?

If you are looking for a highly customisable CRM tool, then you should consider Zoho CRM

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Maurice H.

  • Role: Consultant
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Very complete CRM package!!

Likeliness to Recommend

7 /10

What differentiates Zoho CRM from other similar products?

The Zoho CRM suite is a part of a bigger software package. With a combination of all Zoho products, you can manage all your online business needs! They offer a full business package, much like Office 365 for CRM.

What is your favorite aspect of this product?

The breath of features Zoho offers. It pretty much includes everything you need for your online business.

What do you dislike most about this product?

Nothing much as it is very complete. You should double-check the pricing plan, though, as you want to match it with your business size and needs.

What recommendations would you give to someone considering this product?

Definitely give Zoho CRM a try, as their software packages includes everything you might need in your online business software package.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Most Popular Zoho CRM Comparisons