Facebook

Workplace from Meta

Composite Score

8.6 /10

CX Score

8.8 /10

78 Reviews Write a Review

Claim Software

What is Workplace from Meta?

Workplace (sunsetting 2025) is a communication tool that connects everyone in your company, even if they’re working remotely. Use familiar features like Groups, Chat, Rooms and Live video broadcasting to get people talking and working together.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Workplace from Meta Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Workplace from Meta.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

2
Since last award

88 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Workplace from Meta?

1% Negative

5% Neutral

94% Positive

Pros

Respectful
Efficient Service
Trustworthy
Saves Time

Feature Ratings

Average 83

Instant Messaging

Voice and Video Collaboration

Search

Notifications

File Sharing Collaboration

Granular Access Management

Document Collaboration

Cross Platform Support

Integration With Productivity Tools

Task Management

Screen Sharing

Vendor Capability Ratings

Average 82

Business Value Created

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Breadth of Features

Vendor Support

Also Featured in...

Business Instant Messaging - Enterprise

Score 8.6

View Workplace from Meta in this category (opens in a new tab)

Digital Workplace

Score 8.6

View Workplace from Meta in this category (opens in a new tab)

Workplace from Meta Reviews

Radharani F.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Highly recommended!

Likeliness to Recommend

8 /10

What differentiates Workplace from Meta from other similar products?

It is easy to use, even not techy can easily catch up on the user interface.

What is your favorite aspect of this product?

Easy to share and download files

What do you dislike most about this product?

Having a separate messaging platform in mobile app

What recommendations would you give to someone considering this product?

I recommend to use this product because of it's productivity and user friendly users experience

Pros

Effective Service
Inspires Innovation
Includes Product Enhancements
Helps Innovate

Patrick-Tom A.

Role: Operations
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Workplace by meta is excellent software.

Likeliness to Recommend

9 /10

What differentiates Workplace from Meta from other similar products?

The stability and performance of work are amazing, you’ll safely entrust your company communications to the tool, which is a vital demand for a daily work scenario. Your daily user experience for all company staff is personalized with dozens of available bots, from reminder bots to assist bots.

What is your favorite aspect of this product?

I love that the workplace can integrate all the communication channels of the corporate in a very friendly and welcoming interface. In addition to being straightforward to use, since it’s precisely like Facebook, the standard of the service provided is excellent, and with many differentials, like support for teams and video calls through Work chat. It also has an amazing support staff which is very attractive.

What do you dislike most about this product?

There aren’t any sending or acceptive friend request choices solely company members are already friends with every other. Workplace Chat isn’t reliable in terms of being able to delete a comment you sent. Generally, it works, but sometimes it doesn’t. When viewing a workplace Live event once it’s over, the comments don’t invariably show all of them and are in order, even when you opt for that option.

What recommendations would you give to someone considering this product?

Workplace from Facebook is a good platform for tiny and enormous corporations alike. It’s all about communication and making connections and transparency wherever the workplace checks the boxes for each.

Pros

Reliable
Unique Features
Effective Service
Saves Time

Brian D.

Role: Finance
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Quick and easy software for work chat

Likeliness to Recommend

10 /10

What differentiates Workplace from Meta from other similar products?

The format of Workplace is great and its easier for new users to understand it.

What is your favorite aspect of this product?

The ability to bring a large of people together. One can easily set up notifications including emails if you can to be notified 9f activities made.

What do you dislike most about this product?

Not reliable in terms of deleting a comment you sent. Some time it works some time it doesn't.

What recommendations would you give to someone considering this product?

I recommend this product to companies and businesses who need internal messaging and its cost effective for multiple number of users.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Workplace from Meta

What is Workplace from Meta?

Company Details

Need Assistance?

Awards & Recognition

Workplace from Meta Ratings

87 Likeliness to Recommend

95 Plan to Renew

2 Since last award

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Workplace from Meta?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Voice and Video Collaboration The ability to have video and audio conversations/conferences, either between two people or within large groups.

Search The system can search an entire body of a document for a keyword or phrase.

Notifications Tool alerts business of an application generated event.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Granular Access Management Able to ensure that only your team has access to information, or open up access to other groups, roles, users, etc.

Document Collaboration Multiple people can work simultaneously on the same file or set of files

Cross Platform Support Includes the variety of client devices and operating systems supported by the solution.

Integration With Productivity Tools Ability to integrate with the tools people use to do their jobs

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Screen Sharing The ability to share screens.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Business Instant Messaging - Enterprise

Digital Workplace

Workplace from Meta Reviews

Radharani F.

Highly recommended!

Likeliness to Recommend

Pros

Patrick-Tom A.

Workplace by meta is excellent software.

Likeliness to Recommend

Pros

Brian D.

Quick and easy software for work chat

Likeliness to Recommend

Pros

Most Popular Workplace from Meta Comparisons

Zoho Cliq

Hive

Flock

Salesforce Chatter

Mattermost

Zulip

2
Since last award

Feature Ratings

Instant Messaging

Voice and Video Collaboration

Search

Notifications

File Sharing Collaboration

Granular Access Management

Document Collaboration

Cross Platform Support

Integration With Productivity Tools

Task Management

Screen Sharing

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Breadth of Features

Vendor Support