Automattic

WordPress.com

Composite Score

8.8 /10

CX Score

9.0 /10

513 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

7 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

3 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

9% Neutral

90% Positive

Pros

Respectful
Performance Enhancing
Fair
Reliable

Feature Ratings

Average 83

Web Publishing Capabilities

Content Repository

E-Commerce Integration

Management Interface

Standard Templates

Social Media Integration

Digital Asset Management

Analytics and Reporting

Translation Facilitation

Content Security

Multi Channel Support

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Vendor Support

Also Featured in...

Content Marketing

Score 8.9

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WordPress.com Reviews

ADITYA R.

Role: Industry Specific Role
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Measure web traffic, Boost SEO Rankings, Free cost

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

Easy to integrate with Mailchimp Boost the SEO Rankings of my content Equipped with a simple type-and-hit-publish text editor Supports third-party integration with Google Analytics and GSuite

What is your favorite aspect of this product?

Facilitates in measuring the web traffic Facilitates in building brand image

What do you dislike most about this product?

It is quite difficult to learn it for users who are not technically trained. They might have a very long learning curve No WYSIWYG editing Lacks drag-and-drop functionality Lacks in photo editing tools

What recommendations would you give to someone considering this product?

Highly recommended for website developers, content writers, and bloggers

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Eduardo G.

Role: Sales Marketing
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Os recursos me agradam bastante

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

Os recursos da plataforma nem se comparam a concorrentes.

What is your favorite aspect of this product?

Facilidade de usar.

What do you dislike most about this product?

Acredito que o valor dos planos podem ser mais atrativos

What recommendations would you give to someone considering this product?

Recomendo para quem está iniciando seu negócio na internet e pretende criar seu primeiro site.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kishan K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Very Easy to Use & Great Collaborative Tool

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

Over the years I've used WordPress, but it's one of the technologies I use for self-employment most frequently. WordPress includes a number of integrated tools for rapidly adding links, clearly inserting pictures and formating them, and adding smart tags. The application makes the management and maintenance of the website easier and has helped me a lot. There is no easier alternative to WordPress if you do not fear to Google some code. That all things differentiate Wordpress.com from other similar software or platform.

What is your favorite aspect of this product?

It's easy to start with WordPress. Many topics and plugins may be developed without programming knowledge on any sort of website. WordPress provides access to several plugins that users may employ to adapt their website to their requirements and objectives. WordPress can be built into many CRM systems, a benefit that is not enough for large businesses merely having a CMS occasionally. Support for diving in and resolving problems is very good and immediately available.

What do you dislike most about this product?

WordPress has an obsolete feeling. It has been a long time to provide a more sophisticated interface, but I don't feel the corporation has accomplished that. The interface is extremely barebones, without a great deal of color, thus navigating this platform is tough. This is one thing I dislike most about WordPress.

What recommendations would you give to someone considering this product?

If a website is needed for your company and if you don't have a lot of money to invest, you want a good standard website, then use WordPress. WordPress is the finest alternative you have if you require a website, eCommerce, or a blog. WordPress allows you to optimize all your aesthetic look and contents, and it is certainly appealing to your visitors. it is highly intuitive and easy to use, responsive. WordPress is light, installable, developable, and maintainable.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

WordPress.com Ratings

88 Likeliness to Recommend

97 Plan to Renew

1 Since last award

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Content Marketing

WordPress.com Reviews

ADITYA R.

Measure web traffic, Boost SEO Rankings, Free cost

Likeliness to Recommend

Pros

Eduardo G.

Os recursos me agradam bastante

Likeliness to Recommend

Pros

Kishan K.

Very Easy to Use & Great Collaborative Tool

Likeliness to Recommend

Pros

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Feature Ratings

Web Publishing Capabilities

Content Repository

E-Commerce Integration

Management Interface

Standard Templates

Social Media Integration

Digital Asset Management

Analytics and Reporting

Translation Facilitation

Content Security

Multi Channel Support

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Vendor Support