Automattic

WordPress.com

Composite Score

8.8 /10

CX Score

9.0 /10

513 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

7 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

3 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

9% Neutral

90% Positive

Pros

Respectful
Performance Enhancing
Fair
Reliable

Feature Ratings

Average 83

Web Publishing Capabilities

Content Repository

E-Commerce Integration

Management Interface

Standard Templates

Social Media Integration

Digital Asset Management

Analytics and Reporting

Translation Facilitation

Content Security

Multi Channel Support

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Vendor Support

Also Featured in...

Content Marketing

Score 8.9

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WordPress.com Reviews

ASHISH T.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Kickstart Web designing with WordPress

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

The options provided on your platform are easy to use and intuitive. There is minimal effort on the part of the user. You want to insert an image, paragraph, form, or HTML code, and it's quick.

What is your favorite aspect of this product?

Free plugins are hassle-free and covers almost any specific need.

What do you dislike most about this product?

Nothing to dislike.

What recommendations would you give to someone considering this product?

If anyone needs to dive into web designing, should start with WordPress.

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Rabecca W.

Role: Industry Specific Role
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Great product for website customization

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress.com is very effective web building product that has been performing as per our plans.

What is your favorite aspect of this product?

It is able to customize our websites to fit our programs. Our digital marketing content is well channeled towards attracting customers to our business enterprise. It has intuitive user interface and easy to install in desktop or mobile devices.

What do you dislike most about this product?

The learning curve is challenging for new beginners.

What recommendations would you give to someone considering this product?

I highly recommend WordPress.com to any company for effective website building and customization.

Pros

Enables Productivity
Trustworthy
Efficient Service
Saves Time

Asik K.

Role: Industry Specific Role
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Wordpress.com is one of the most secure CMS I used

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress.com provided us high secure and great server space for store our website contents. Also provided Highly Secure SSL for improve our website data transfer. This CMS comes with Pre made ready made them which thing helps us to make beautiful website it's really easy with wordpress. Also when required to add new features we can easily add them into our website wordpress already provided us plugin adding option which thing helps us to add new features. However it's best for us just because genuinely say that I don’t have any coding knowledge but without coding when we make impressive website it's so Crazy.

What is your favorite aspect of this product?

It's one of the best system I used for and worldwide this is great and popular way to make website. Withing some clicks & drag and drop just required for make website. Also Wordpress servers are so strong it's performing very well on heavy traffic. Our website load too fast and it's the main reason our website rank top on web search

What do you dislike most about this product?

For advance users limited editing option available on it. it's a small problem. Also we unable to handle our website code if required. But it's much more secure then self hosted site just because all those things handle by professionals. Overall it's great system. Nothing more I dislike about Wordpress.com

What recommendations would you give to someone considering this product?

Wordpress.com is one of the most secure and bug free system. Also if we feel any issue regarding our website wordpress technical Staff always assist us till my problem was solved. So if you finding for best and easy solution for making your website it's best for you. It's save your lot's of your time.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

WordPress.com Ratings

88 Likeliness to Recommend

97 Plan to Renew

1 Since last award

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Content Marketing

WordPress.com Reviews

ASHISH T.

Kickstart Web designing with WordPress

Likeliness to Recommend

Pros

Rabecca W.

Great product for website customization

Likeliness to Recommend

Pros

Asik K.

Wordpress.com is one of the most secure CMS I used

Likeliness to Recommend

Pros

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Feature Ratings

Web Publishing Capabilities

Content Repository

E-Commerce Integration

Management Interface

Standard Templates

Social Media Integration

Digital Asset Management

Analytics and Reporting

Translation Facilitation

Content Security

Multi Channel Support

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Vendor Support