Automattic

WordPress.com

Composite Score

8.8 /10

CX Score

9.0 /10

513 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

7 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

3 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

9% Neutral

90% Positive

Pros

Respectful
Performance Enhancing
Fair
Reliable

Feature Ratings

Average 83

Web Publishing Capabilities

Content Repository

E-Commerce Integration

Management Interface

Standard Templates

Social Media Integration

Digital Asset Management

Analytics and Reporting

Translation Facilitation

Content Security

Multi Channel Support

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Vendor Support

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Content Marketing

Score 8.9

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WordPress.com Reviews

Luccas B.

Role: C-Level
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Can't go wrong with Wordpress. The best!

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

Especially it's ease of use and management, the behind the scenes. Also, it's usually much lighter than other products.

What is your favorite aspect of this product?

Management behind the wheels. Very easy to use, anyone can change the settings and configure the entire thing.

What do you dislike most about this product?

Since there's a bunch of plugins, sometimes one can conflict with the other and you may have to change things around so it works.

What recommendations would you give to someone considering this product?

Just look at the amount of templates you can find it on the web, how easy it is to manage things, there's a ton of information online on how to use it and especially that it's easier to find third party developers for it. Can't go wrong with it.

Pros

Respectful
Client's Interest First
Helps Innovate
Continually Improving Product

Isaac W.

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

A great web designing and web building tool.

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

This tool helps to increase our organization Search Engine Optimization (SEO). It's simple to publish web contents with this tool.

What is your favorite aspect of this product?

Enables ease to design and build modern websites quickly. It's simple to manage web contents with this tool. This tool also helps to edit websites easily. It's simple to host websites domain with this tool. Has vast features that are user-friendly and simple to use.

What do you dislike most about this product?

I haven't experienced any downside or challenge when using this tool as it's highly customizable to meet all our needs.

What recommendations would you give to someone considering this product?

I recommend the use of this tool for building very attractive website and for web contents management.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Raul F.

Role: C-Level
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

A market standard that works

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

It has plenty of integrations, it is the number one in the world. It is easy to implement (the .com version, and also the .org version), and it can be migrated to the .org version anytime. In this sense it is a clear winner. The bad points are that, being more complex and mature, it may be slow. I mean, pages do not load so fast as alternative solutions such as Ghost.

What is your favorite aspect of this product?

Easy to set up, and very professional. It offers a free starting plan. Therefore in 30 minutes you can start blogging with your own URL. And when the blog site growths, it is possible to move to an own domain with just a few click and a very reasonable price. Even use it to accept payments. It gives a lot of flexibility to move back the Opensource version anytime. But having the professional hosting they offer and the security suite, it is an advantege an problems free option.

What do you dislike most about this product?

I dislike two things: one it is that pages load slowly many times. And second that it can become complex to use. There is an open source version that is the most popular. And the paid version. The open source is when it is possible to get the maximum of flexibility but at the price of needing to add a lot of tech effort.

What recommendations would you give to someone considering this product?

I find it very useful at the early stages of the "blogging journey", when the user just wants to start out and test the waters without an initial investment. And also, at the very end of the of the blogging "journey", when after many years, you have a solid business and just want to not have to worry about tech issues and focus on content creation.

Pros

Unique Features
Inspires Innovation
Respectful
Altruistic

Cons

Security Frustrates

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

WordPress.com Ratings

88 Likeliness to Recommend

97 Plan to Renew

1 Since last award

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Content Marketing

WordPress.com Reviews

Luccas B.

Can't go wrong with Wordpress. The best!

Likeliness to Recommend

Pros

Isaac W.

A great web designing and web building tool.

Likeliness to Recommend

Pros

Raul F.

A market standard that works

Likeliness to Recommend

Pros

Cons

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1
Since last award

Feature Ratings

Web Publishing Capabilities

Content Repository

E-Commerce Integration

Management Interface

Standard Templates

Social Media Integration

Digital Asset Management

Analytics and Reporting

Translation Facilitation

Content Security

Multi Channel Support

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Vendor Support