WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.8 /10
CX Score
9.0 /10
Category
WordPress.com
8.8 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
9% Neutral
90% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Fair
  • Reliable

Feature Ratings

Average 83

Web Publishing Capabilities

86

Content Repository

84

E-Commerce Integration

84

Management Interface

83

Standard Templates

83

Social Media Integration

83

Digital Asset Management

82

Analytics and Reporting

82

Translation Facilitation

81

Content Security

81

Multi Channel Support

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Quality of Features

84

Ease of Customization

84

Ease of Implementation

84

Ease of IT Administration

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

82

Breadth of Features

81

Availability and Quality of Training

80

Vendor Support

78

WordPress.com Reviews

Ayrton C.

  • Role: Vendor Management
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Wordpress for newcomers: a blessing

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

Having never developed a website before, WordPress has provided me with an infinite amount of customization options, even in the absence of programming expertise. Several online lessons are available for novices to assist them become acquainted with the program. WordPress is, in my opinion, a fantastic free technology that anyone can use to build a reliable website. But when things get complicated, you have to learn more about the subject and become well acquainted with all of the functions, which might take a lot of time. Extremely affordable and rather simple solution for creating the first suitable website. When one is willing to work.

What is your favorite aspect of this product?

Even with minimal experience, you can quickly and easily construct a fully functional, modern website using WordPress. However, websites that no longer "look like WordPress" can also result from properly configured WordPress. Customization options abound in terms of both appearance and functionality. Almost everything can be realized with the help of plugins, including blogs and online stores. Themes come in nearly every style imaginable, and those with the skills can even write their own or use CSS to customize them. When a content management system is used, WordPress is essentially quite error-prone CMS is already pretty.

What do you dislike most about this product?

Neues bisschen wie mich wird die Vielzahl a Möglichkeiten and Einstellungen verwirren. Only when thousands of plugins are available, choosing the right application can be challenging. I spent hours experimenting with different layouts and was ultimately dissatisfied with the outcome. Although I was not personally impacted, WordPress has a number of security flaws that make it difficult to use an open-source platform. I have found that having too many installed plugins increases the website's loading times. If there are no specialized knowledge gaps, it will be difficult to identify and address the causes.

What recommendations would you give to someone considering this product?

Plugins allow for the quick manipulation of almost anything, including the provision of user content via private access and full rights management. While much prior knowledge is not required, it is advisable to at least become somewhat acquainted with it (just as with any other CMS). Then, WordPress assumes the appropriate configuration and maintenance, leaving practically little room for complaint. If you use a lot of plugins, you should consider both the security and privacy risks while using them if they are not running locally. If someone wants to dive in deep and learn a lot, they can do that as well; but, for the majority of use cases.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Harvey W.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Custom web management platform!

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

The one thing that I think differentiates the platform fro the others is that WordPress is open-source software, and at its base it is freely available to the public. Anyone using the source code can modify and distribute the code, which at the end of the day fosters a collaborative community of developers. Then you have the premium services over top of that which they drive as a business and many of its competitors have a hard time matching the offering.

What is your favorite aspect of this product?

The product team you can tell spent a lot of time investing in partnerships, and you can easily see this in the number of connectors and pre-built plugins that they offer. This helps with cutting down on time to market and integrations.

What do you dislike most about this product?

I have seen performance issues of some sites that were managed over the years, and I haven’t seen yet a true approach in balancing feature and performance easily.

What recommendations would you give to someone considering this product?

If you understand your SEO basics then. WordPress is for you! Also, if you dive in to the product you will want to keep an eye on feature updates to make sure you are offering a secure product on your front end. This is easier said than done, but often overlooked (bug fixes, security patches, plugins, etc.) and do mount up at times.

Pros

  • Saves Time
  • Client's Interest First
  • Generous Negotitation
  • Transparent

FREDERICK S.

  • Role: Human Resources
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

fantastic

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

wordpress integrates with various products which are used in website management.

What is your favorite aspect of this product?

uploading the plugin on wordpress and installing is easy. media can easily be added to the created website on the wordpress.

What do you dislike most about this product?

No problems so far.

What recommendations would you give to someone considering this product?

Wordpress integrates with jetpack where websites and CRM is managed from.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Efficient Service

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