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WooCommerce Logo Award Winner Product Badge
WooCommerce

WooCommerce

Composite Score
8.7 /10
CX Score
8.8 /10
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Category
WooCommerce
8.7 /10

What is WooCommerce?

WooCommerce is an open-source, completely customizable eCommerce platform for entrepreneurs worldwide. Go beyond the confines of traditional eCommerce solutions, and be limited only by your own imagination.

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Awards & Recognition

WooCommerce won the following awards in the B2C eCommerce category

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WooCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WooCommerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

94 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WooCommerce?

3% Negative
9% Neutral
88% Positive

Pros

  • Reliable
  • Fair
  • Helps Innovate
  • Inspires Innovation

Feature Ratings

Average 83

Catalog Management

86

Payment Processing

86

Order Management

85

Order Portal

84

Content Management

82

Content Localization

82

Reporting and Analytics

81

Integrated Search

80

Microsite Management

79

Retargeting Capabilities

78

Predictive Recommendations

78

Vendor Capability Ratings

Average 83

Business Value Created

85

Usability and Intuitiveness

84

Ease of Implementation

84

Breadth of Features

84

Ease of Customization

84

Ease of Data Integration

83

Quality of Features

83

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Vendor Support

77

WooCommerce Reviews

Khevin C.

  • Role: C-Level
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Managing orders from your mobile phone

Likeliness to Recommend

10 /10

What differentiates WooCommerce from other similar products?

With our previous e-commerce providers, we had to log-in everytime via desktop or laptop, to view and manage orders. With WooCommerce, several of our team members were able to access the WooCommerce dashboard via their mobile phone, by using the Android or iOS app.

What is your favorite aspect of this product?

I love the real-time alerts, which enables us to process orders as soon that they are cleared (paid). The ability to manage order status also, is pretty amazing, optimizing communication with the customers as well as processing the order manually, where required. While I have never personally created a product listing from the phone, this is a feature that I am definitely going to explore in the future.

What do you dislike most about this product?

WooCommerce Payments is not readily available for all countries. This should be deployed for all countries where WooCommerce operates, in my opinion.

What recommendations would you give to someone considering this product?

If the nature of your business requires that you move a lot, but you still want to keep an eye on your orders, WooCommerce is the right choice. Plus it lets you switch between your various stores, while having detailed statistics, all of these, directly from your phone. That's the power of WooCommerce. I recommend.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jean P.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Setting up an e-commerce store within minutes

Likeliness to Recommend

10 /10

What differentiates WooCommerce from other similar products?

While many e-commerce stores are specialized in one type of e-commerce platform (membership, single item, products with size and color options), WooCommerce can be customized to integrate all of these and more. Via REST API, it can be easily developed for scaling your e-commerce store.

What is your favorite aspect of this product?

I like the amount of resources and documentations available online, but also the knowledge and helpfulness of the online WooCommerce community. This was a determining factor for us to choose and go with WooCommerce. I also love the comprehensive marketplace, with hundreds of useful integrations for optimizing an online store (PayPal, MailChimp, Google Ads, etc.).

What do you dislike most about this product?

While WooCommerce is open-source, the extensions are offered on a purchase basis, and this can sometimes add a strain to the operating expenses, if not well monitored.

What recommendations would you give to someone considering this product?

WooCommerce has virtually no limits in terms of scaling and expansion. While the databases updates sometimes take quite an amount of compute resources and all a lot of time, overall WooCommerce is a fully functional tools, which will power up your e-commerce stores and support your sales professionally.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Hernán S.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2022

Very customizable, underperforms at large scale

Likeliness to Recommend

8 /10

What differentiates WooCommerce from other similar products?

Very easy to start with and get going. Affordable solution for businesses of all sizes

What is your favorite aspect of this product?

Easy to customize

What do you dislike most about this product?

Code quality on the underlying platform (WordPress) and its environment. It also requires money and time investments to make the solution perform decently at a large scale (tens of thousands of products, tens of thousands of orders)

What recommendations would you give to someone considering this product?

Go for it! It is a very easy platform to start with, lots of features either baked-in or from third party plugins, easy to customize, affordable marketplace, easy to scale.

Pros

  • Appreciates Incumbent Status
  • Continually Improving Product
  • Unique Features
  • Effective Service

Cons

  • Less Performance Enhancing

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