WooCommerce Customer Reviews 2024

WooCommerce

Composite Score

8.7 /10

CX Score

8.8 /10

139 Reviews Write a Review

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What is WooCommerce?

WooCommerce is an open-source, completely customizable eCommerce platform for entrepreneurs worldwide. Go beyond the confines of traditional eCommerce solutions, and be limited only by your own imagination.

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Awards & Recognition

WooCommerce won the following awards in the B2C eCommerce category

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Strategy and Innovation

2022

2021 Data Quadrant Gold Medalist

2021

WooCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WooCommerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

94 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WooCommerce?

3% Negative

9% Neutral

88% Positive

Pros

Reliable
Fair
Helps Innovate
Inspires Innovation

Feature Ratings

Average 83

Catalog Management

Payment Processing

Order Management

Order Portal

Content Management

Content Localization

Reporting and Analytics

Integrated Search

Microsite Management

Retargeting Capabilities

Predictive Recommendations

Vendor Capability Ratings

Average 83

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Ease of Customization

Ease of Data Integration

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

WooCommerce Reviews

Ozan O.

Role: Information Technology
Industry: Technology
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jun 2022

A good starting tool to e-commerce

Likeliness to Recommend

10 /10

What differentiates WooCommerce from other similar products?

Woocommerce is easy to use for WordPress users. If you are a WordPress user, you can easily implement Woocommerce and start your e-commerce business. It comes with a couple of basic templates and allows you to add products and open your website very fast.

What is your favorite aspect of this product?

Woocommerce runs robust and stable as a core WordPress plugin. Automatic updates keep the plugin at the latest version. It is very good for security issues. Default plugins are very basic but there are lots of great plugins for woocommerce. You can find a theme and plugin nearly for all of your customization needs.

What do you dislike most about this product?

Default themes and functions are very basic for an e-commerce operation. This means you have to add more themes and plugins. While there are lots of great themes on the market, useful ones should be very expensive. There should be inexpensive alternatives but there should be a risk involved in them when it comes to security. It is possible to face performance and slowness issues if you installed lots of plugins to fulfil your needs.

What recommendations would you give to someone considering this product?

Just download and try it. It's free and easy to use.

Pros

Effective Service
Transparent
Reliable
Enables Productivity

Diego Q.

Role: Information Technology
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

more expensive than you think, but worth it

Likeliness to Recommend

9 /10

What differentiates WooCommerce from other similar products?

easier entry level, but if you need custom functionality, it can become expensive and complex.

What is your favorite aspect of this product?

very customizable

What do you dislike most about this product?

expensive plugins, lack of support

What recommendations would you give to someone considering this product?

good for entry level and simple commerce flow businesses

Pros

Reliable
Continually Improving Product
Performance Enhancing
Trustworthy

Cons

Charges for Enhancements
Less Caring
Commodity Features

Kristin T.

Role: Sales Marketing
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

"It's good enough and works pretty well"

Likeliness to Recommend

8 /10

What differentiates WooCommerce from other similar products?

The program is better because it is easy to implement and integrates seamlessly with wordpress.

What is your favorite aspect of this product?

Thanks to virtual features like PayPal API and credit card payment clearing very instantaneously, customers may obtain their download keys, which is one of my favorite aspects of online shopping. Coupons may be a great tool for marketing initiatives. All clients' email addresses may be automatically added into the MailChimp list thanks to the ability to connect 3rd party software such as MailChimp.

What do you dislike most about this product?

In addition to being costly, add-ons are recurrent annual fees. A lot of this is overstated. The majority of the premium features are only available as part of a subscription.

What recommendations would you give to someone considering this product?

If you utilize WooCommerce appropriately, it will boost your company's revenue, profits, and market share. It will assist you in automating, organizing, and improving all aspects of your company..

Pros

Reliable
Unique Features
Efficient Service
Effective Service

WooCommerce

What is WooCommerce?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

WooCommerce Ratings

89 Likeliness to Recommend

94 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love WooCommerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Order Management Includes order entry, order processing, order tracking, and parts management.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Content Management Includes collaboration, check-in/check-out, and version control.

Content Localization The solution provides support for multiple languages and currencies.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

WooCommerce Reviews

Ozan O.

A good starting tool to e-commerce

Likeliness to Recommend

Pros

Diego Q.

more expensive than you think, but worth it

Likeliness to Recommend

Pros

Cons

Kristin T.

"It's good enough and works pretty well"

Likeliness to Recommend

Pros

Most Popular WooCommerce Comparisons

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Salesforce B2C Commerce Cloud

1
Since last award

Feature Ratings

Catalog Management

Payment Processing

Order Management

Order Portal

Content Management

Content Localization

Reporting and Analytics

Integrated Search

Microsite Management

Retargeting Capabilities

Predictive Recommendations

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Ease of Customization

Ease of Data Integration

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support