Wix.com, Inc

Wix

Composite Score

8.7 /10

CX Score

8.8 /10

180 Reviews Write a Review

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What is Wix?

Wix.com is a leading cloud-based development platform with millions of users worldwide. We make it easy for everyone to create a beautiful, professional web presence. Promote your business, showcase your art, set up an online shop or just test out new ideas. The Wix website builder has everything you need to create a fully personalized, high-quality free website.

Company Details

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Awards & Recognition

Wix won the following awards in the Digital Experience - Midmarket category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

9 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

5 Top Rated Capabilities

6 Top Rated Features

2023

3 Top Rated Capabilities

1 Top Rated Features

2022

Wix Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Wix.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Wix?

5% Negative

6% Neutral

89% Positive

Pros

Enables Productivity
Reliable
Efficient Service
Inspires Innovation

Feature Ratings

Average 83

Content Repository

Management Interface

Standard Templates

Social Media Integration

Web Publishing Capabilities

Content Security

Translation Facilitation

Analytics and Reporting

Digital Asset Management

Multi Channel Support

E-Commerce Integration

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Ease of Customization

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Wix Reviews

Kevin B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Outstanding website builder

Likeliness to Recommend

10 /10

What differentiates Wix from other similar products?

Wix is an outstanding website builder that is easy to use and also free. It is packed with rich features and capabilities that simplify website development. It has highly customizable templates , reliable hosting services, and powerful SEO tools. The customer support team is excellent and responsive. Wix can be used by a novice or non-technical person as no coding skills are required. It is a perfect tool for small businesses and also for personal use.

What is your favorite aspect of this product?

Wix user interface is friendly and intuitive. I like the automatic mobile view is the best as it develops my site view without any of my efforts. Creating websites is fast since no coding skills are needed. Wix also integrates with other third-party programs like Mailchimp and Paypal. Another thing i like is the customizable templates that give me an overview of how my website will look in the end. The SEO tools is amazing as it helps my website to rank higher in the search engine. Wix is also free to use.

What do you dislike most about this product?

At times it becomes difficult to customize elements but their technical team is very responsive and resolves the issues.

What recommendations would you give to someone considering this product?

I recommend it to non-technical users who have little time to spend creating websites. Bloggers also are welcome to make attractive blogs site.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Samuel K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Exceptional website building tool

Likeliness to Recommend

10 /10

What differentiates Wix from other similar products?

Wix is extremely easy to use and even non-technical users without experience. Flexibility is next to none as it is the only website builder i have used that does not limit the movement of elements. The templates are amazing with designs that are outstanding. In addition, support is great with a knowledge base that is very useful. It is rich in features and has excellent SEO tools. Not forgetting its multilingual capabilities that give freedom to create websites in many different languages. Mobile Support gives users the freedom to manage websites in the comfort.

What is your favorite aspect of this product?

Mobile-friendliness is an extremely useful feature when looking for a great website builder. Wix provides these essentials which have contributed to more productivity even when outside the office. Also with amazing template designs,, we can create attractive and professional-looking websites. sing the software is easy and i like the ease of navigation. The user interface is intuitive and user-friendly for non-technincal users. The learning curve is not steep and i love that the Wix ADI features it offers. Developing websites is much easier and fast with Wix's richness in features. Always looking forward to new features and upgrades.

What do you dislike most about this product?

The mobile speed performance and bug issues are wanting and need to be worked on.

What recommendations would you give to someone considering this product?

If you need to enhance the functionalities Wix offers you can do so by integrating with Wix's apps market . also, it offers phone support unlike others website building software which makes it the best in that area. Wix is relaible , trustable and depdendble for developing proffesional looking webistes.

Pros

Reliable
Enables Productivity
Unique Features
Effective Service

Kanya S.

Role: C-Level
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

The best web site design and management service!

Likeliness to Recommend

10 /10

What differentiates Wix from other similar products?

Easy to use, customizable, consistent, reliable, innovative.

What is your favorite aspect of this product?

All aspects have been great. I have used them since their launch many years ago. Never disappoints.

What do you dislike most about this product?

Nothing to dislike. I love this company! Highly recommend!

What recommendations would you give to someone considering this product?

Great for business, church, personal and event uses.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Wix

What is Wix?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Wix Ratings

87 Likeliness to Recommend

1 Since last award

94 Plan to Renew

2 Since last award

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Wix?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Wix Reviews

Kevin B.

Outstanding website builder

Likeliness to Recommend

Pros

Samuel K.

Exceptional website building tool

Likeliness to Recommend

Pros

Kanya S.

The best web site design and management service!

Likeliness to Recommend

Pros

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Feature Ratings

Content Repository

Management Interface

Standard Templates

Social Media Integration

Web Publishing Capabilities

Content Security

Translation Facilitation

Analytics and Reporting

Digital Asset Management

Multi Channel Support

E-Commerce Integration

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Ease of Customization

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement