Wix.com, Inc

Wix

Composite Score

8.7 /10

CX Score

8.8 /10

180 Reviews Write a Review

Claim Software

What is Wix?

Wix.com is a leading cloud-based development platform with millions of users worldwide. We make it easy for everyone to create a beautiful, professional web presence. Promote your business, showcase your art, set up an online shop or just test out new ideas. The Wix website builder has everything you need to create a fully personalized, high-quality free website.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Wix won the following awards in the Digital Experience - Midmarket category

Filter By

2024 Data Quadrant Gold Medalist

Latest Award, 2024

9 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

5 Top Rated Capabilities

6 Top Rated Features

2023

3 Top Rated Capabilities

1 Top Rated Features

2022

Wix Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Wix.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

87 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Wix?

5% Negative

6% Neutral

89% Positive

Pros

Enables Productivity
Reliable
Efficient Service
Inspires Innovation

Feature Ratings

Average 83

Content Repository

Management Interface

Standard Templates

Social Media Integration

Web Publishing Capabilities

Content Security

Translation Facilitation

Analytics and Reporting

Digital Asset Management

Multi Channel Support

E-Commerce Integration

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Ease of Customization

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Wix Reviews

Gio-Gahar D.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Easy, Intuitive at first but time consuming

Likeliness to Recommend

8 /10

What differentiates Wix from other similar products?

Wix always put down technology before innovation.

What is your favorite aspect of this product?

Easy to use, Intuitive, user-friendly in short term.

What do you dislike most about this product?

It gets glitchy in the long run, when there's a lot of elements in the page, it gets laggy and at the same time, it eats up too much ram.

What recommendations would you give to someone considering this product?

I'd recommend them not to over-populate with elements their website, keep it minimal to 3 or 5 elements per page. Less animated elements, minimal size for static images. If it's a must, resize their images or compress animated elements. The rest, upon user discretion what kind of page it will be.

Pros

Trustworthy
Client Friendly Policies
Altruistic
Transparent

Cons

Vendor's Interest First
Less Productive
Wastes Time

Ishaan P.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Good For Building Your Website

Likeliness to Recommend

9 /10

What differentiates Wix from other similar products?

This is a good software that allows us to develop the website and provides different templates. If you are building your portfolio there is a unique template and for your e-commerce website there is a template and there are many different templates where we just need to replace the picture and contents that we want to add to our website and good to go. There is also an option of building your website from scratch without any templates. You can also buy a domain through Wix to integrate your developed website into it to make it public. These aspects differentiate Wix from other products.

What is your favorite aspect of this product?

My favorite aspect is that there are different templates for different types of website development. The templates are really excellent. The other aspect is that you can easily integrate the website into the domain and make it live.

What do you dislike most about this product?

There is nothing which I can say that I dislike about this software. All and all, it's a one-stop solution to build your website if you don't know web development.

What recommendations would you give to someone considering this product?

Highly recommended if you don't want to invest a lot of time in website making and also it's best for those who don't know web development.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Caleb J.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Easy to Get an Aesthetic Website Without Skill

Likeliness to Recommend

8 /10

What differentiates Wix from other similar products?

No coding needed.

What is your favorite aspect of this product?

Ease of use without coding experience.

What do you dislike most about this product?

Nothing special about it. It is good for basic use but limited.

What recommendations would you give to someone considering this product?

If you have no real web design experience, this is a great option.

Pros

Helps Innovate
Enables Productivity
Saves Time
Reliable

Cons

Commodity Features
Slower Product Innovation

Wix

What is Wix?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Wix Ratings

87 Likeliness to Recommend

1 Since last award

94 Plan to Renew

2 Since last award

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Wix?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Wix Reviews

Gio-Gahar D.

Easy, Intuitive at first but time consuming

Likeliness to Recommend

Pros

Cons

Ishaan P.

Good For Building Your Website

Likeliness to Recommend

Pros

Caleb J.

Easy to Get an Aesthetic Website Without Skill

Likeliness to Recommend

Pros

Cons

Most Popular Wix Comparisons

WordPress.com

Xperience by Kentico

HCL Digital Experience

Weebly

Concrete CMS

Joomla!

1
Since last award

2
Since last award

Feature Ratings

Content Repository

Management Interface

Standard Templates

Social Media Integration

Web Publishing Capabilities

Content Security

Translation Facilitation

Analytics and Reporting

Digital Asset Management

Multi Channel Support

E-Commerce Integration

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Ease of Customization

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement