Webex Messaging Logo Award Winner Product Badge
Webex Messaging Logo Award Winner Product Badge
Cisco Systems

Webex Messaging

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Webex Messaging
8.8 /10

What is Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details


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Awards & Recognition

Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

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Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Messaging?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 82

Instant Messaging

85

File Sharing Collaboration

83

Granular Access Management

82

Document Collaboration

82

Notifications

82

Integration With Productivity Tools

81

Cross Platform Support

81

Search

80

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Quality of Features

84

Ease of Data Integration

83

Ease of IT Administration

83

Usability and Intuitiveness

83

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Vendor Support

81

Ease of Customization

81

Webex Messaging Reviews

Parveen C.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2023

WebEx for professional communication

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

It's very secure way to remotely communicate with your employees/colleagues. It provides a wide range of features including meeting recording, screen sharing, instant messaging.

What is your favorite aspect of this product?

I can instantly communicate remotely anywhere with my teammates. And discuss anything over text or call. We can connect with either individually or with group, provides the same quality of features.

What do you dislike most about this product?

It's very costly product. It provides very basic features with free versions. For high quality video and super call features, it comes with costly Subscription. Except this it's a great product to use. Efficient to use. It's very easy to use.

What recommendations would you give to someone considering this product?

Use it for reliable, fast communication.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mehmet Ali G.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Best for Enterprise

Likeliness to Recommend

8 /10

What differentiates Webex Messaging from other similar products?

I think webex messaging is the most reliable and the secure one.

What is your favorite aspect of this product?

I am using this tool because I had to but I really liked the secure infrastructure

What do you dislike most about this product?

I do not like the fact that inviting someone outside the organization is very difficult.

What recommendations would you give to someone considering this product?

I'd recommend if they only have it on their enterprise solutions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Xinyu (Candy) Y.

  • Role: Industry Specific Role
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Ok product and definitely need improvement

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

Just not really competitive compared to other products

What is your favorite aspect of this product?

Not that I can think of

What do you dislike most about this product?

Unstable video and lack of customization and user-friendly features

What recommendations would you give to someone considering this product?

Try the product before making a purchase

Pros

  • Inspires Innovation
  • Helps Innovate
  • Reliable
  • Performance Enhancing

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