Cisco Systems

Webex Meetings

Composite Score

8.9 /10

CX Score

9.1 /10

1152 Reviews Write a Review

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What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details

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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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0 Top Rated Capabilities

1 Top Rated Features

2024

3 Top Rated Capabilities

4 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact

2022

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

5 Top Rated Features

2022

Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

3% Negative

4% Neutral

93% Positive

Pros

Reliable
Helps Innovate
Enables Productivity
Trustworthy

Feature Ratings

Average 85

Video Conferencing

Audio Conferencing VoIP

Audio Controls

Screen Share

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Virtual Whiteboard

Keyboard Mouse Control

File Transfer

Application Share

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Webex Meetings Reviews

Ayush J.

Role: Information Technology
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Great product but UI can be better

Likeliness to Recommend

8 /10

What differentiates Webex Meetings from other similar products?

The complete integration with Cisco suite

What is your favorite aspect of this product?

Fast and snappy to use

What do you dislike most about this product?

UI feels like legacy software

What recommendations would you give to someone considering this product?

Great product but can have improvements, go for it if you get a good deal

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kevin R.

Role: Sales Marketing
Industry: Media
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Webex Meetings is my collaborative tool

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

When I need to work with a team utilizing different devices, send messages, make phone calls, host meetings, or join existing ones, I turn to Webex Meetings. As a unified and user-friendly platform, Webex Meetings facilitates communication across a wide range of channels and devices. With this solution, you may easily switch between different methods and devices, creating a seamless hybrid workflow.

What is your favorite aspect of this product?

Webex Meetings's product can be tailored to meet the needs of businesses of varying sizes and complexity. Quickly set up and host one-on-one or small group calls or meetings. Once the scheduling process is in place, it's easy to host events with dozens or even hundreds of participants. No matter what platform or method they use to join, participants will experience the same user interface and set of features.

What do you dislike most about this product?

If I had to highlight some negative points, it would be that the support module is outdated. Also, the training module is outdated and this makes it difficult for people with no previous experience to catch up.

What recommendations would you give to someone considering this product?

I've only ever experienced one unsuccessful Webex Meeting because of an unexpected outage. Our CEO was giving a keynote address at a Townhall meeting when this occurred. There wasn't much room for error, and just minutes into the keynote, something went wrong at a regional DC. A quick fix was all that was needed, but the incident made a lasting effect on the company's top brass. However, Cisco provided a root cause investigation in less than 24 hours, restoring my faith in their ability to consistently provide a high-quality service.

Pros

Helps Innovate
Enables Productivity
Efficient Service
Saves Time

Imani B.

Role: Industry Specific Role
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Great communication with webex meetings!

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

It's available on both mobile and desktop making it convenient to join meetings anywhere unlike other similar platforms. It's price is topnotch compared to it's competitors.

What is your favorite aspect of this product?

I like it's simplicity to meet face to face with anyone in the world instantly and with high quality video. Also I like how it provides an online virtual experience without having to be in a large crowd.

What do you dislike most about this product?

I didn't find anything that was disgusting while using webex meetings, everything is great with it!

What recommendations would you give to someone considering this product?

It's suitable for virtual meetings using videos and it works well for both small,medium and large audiences.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Webex Meetings

What is Webex Meetings?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Webex Meetings Ratings

87 Likeliness to Recommend

94 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Webex Meetings?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Instant Messaging Real-time, text-based communication between two or more people

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Keyboard Mouse Control Host can grant or remove control

File Transfer File transfer services

Application Share Ability to share a single application only for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Webex Meetings Reviews

Ayush J.

Great product but UI can be better

Likeliness to Recommend

Pros

Kevin R.

Webex Meetings is my collaborative tool

Likeliness to Recommend

Pros

Imani B.

Great communication with webex meetings!

Likeliness to Recommend

Pros

Most Popular Webex Meetings Comparisons

Zoom

Microsoft Teams

Google Meet

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Adobe Connect

TeamViewer

1
Since last award

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Audio Controls

Screen Share

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Virtual Whiteboard

Keyboard Mouse Control

File Transfer

Application Share

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization