Cisco Systems

Webex Meetings

Composite Score

8.9 /10

CX Score

9.1 /10

1152 Reviews Write a Review

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What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details

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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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0 Top Rated Capabilities

1 Top Rated Features

2024

3 Top Rated Capabilities

4 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact

2022

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

5 Top Rated Features

2022

Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

3% Negative

4% Neutral

93% Positive

Pros

Reliable
Helps Innovate
Enables Productivity
Trustworthy

Feature Ratings

Average 85

Video Conferencing

Audio Conferencing VoIP

Audio Controls

Screen Share

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Virtual Whiteboard

Keyboard Mouse Control

File Transfer

Application Share

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Webex Meetings Reviews

Mikeson P.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Collaboration made easy

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

Most of other similar products are way too expensive than this product

What is your favorite aspect of this product?

My favorite aspect of this product is video conferencing as it allows live discussions, corrections and hence enhance collaboration

What do you dislike most about this product?

There's nothing that I dislike about this product

What recommendations would you give to someone considering this product?

I recommend this product to people engaging in lots of discussion

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Steven N.

Role: Operations
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

The best platform for online meetings

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

We use Webex Meeting for my office meetings as well as with our clients since I can always hear correctly and all stakeholders. Webex Meeting improves communication with the client for business meetings, providing training to clients, and providing support to the client. With client promises, we attain the highest level of satisfaction. I really enjoy the security features, and I feel at ease discussing critical material at every meeting.

What is your favorite aspect of this product?

First and foremost, I enjoy the Webex Meetings UI; it's green and simple to use, and it's far superior to other meeting software I've used in the past. I enjoy that I can use Webex Meetings both on the web and on my smartphone, allowing me to attend any meeting from anywhere. When your workplace does not allow remote tools like TeamViewer, Webex is the most convenient option to plan meetings, especially with customers to troubleshoot difficulties. Internal talks benefit greatly from the Webex chat functionality.

What do you dislike most about this product?

Until now, I have never had a problem with Webex, with the exception of a few connectivity difficulties that occur seldom and occasionally take some time to enter the meeting. However, it is not a major issue in my opinion; perhaps some people are experiencing this difficulty due to network or internet issues.

What recommendations would you give to someone considering this product?

Webex is an excellent choice for companies searching for online meetings and conferences. I will always enthusiastically refer Webex Meetings to my whole office employees, as well as my friends and colleagues.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Emma A.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

All-powerful for meetings across all devices

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

Whether we are using Desktop or Mobile, Windows or iOS applications, Webex Meetings enables easy cross-platform and universal device operation so participants are able to contribute to meetings regardless of the device or operating system they are using

What is your favorite aspect of this product?

All video conference sessions have a high-bandwidth transmission with virtually no network to cause video interruptions. Meeting atteendes have the option to connect through VoIP and use headsets or built-in computer or mobile device microphones for audio-only participation

What do you dislike most about this product?

Only the host of the Webex conference can set sharing permissions for documents and unless this level of control is reassigned to participants then they cannot be able to set such sharing permissions

What recommendations would you give to someone considering this product?

There are many intagibles to look at as part of making a decision, but my experience shows that Webex Meetings is the best choice because of the user-friendly meeting management and conferencing features

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Webex Meetings

What is Webex Meetings?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Webex Meetings Ratings

87 Likeliness to Recommend

94 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Webex Meetings?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Instant Messaging Real-time, text-based communication between two or more people

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Keyboard Mouse Control Host can grant or remove control

File Transfer File transfer services

Application Share Ability to share a single application only for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Webex Meetings Reviews

Mikeson P.

Collaboration made easy

Likeliness to Recommend

Pros

Steven N.

The best platform for online meetings

Likeliness to Recommend

Pros

Emma A.

All-powerful for meetings across all devices

Likeliness to Recommend

Pros

Most Popular Webex Meetings Comparisons

Zoom

Microsoft Teams

Google Meet

GoTo Meeting

Adobe Connect

TeamViewer

1
Since last award

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Audio Controls

Screen Share

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Virtual Whiteboard

Keyboard Mouse Control

File Transfer

Application Share

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization