Webex Meetings Logo
Webex Meetings Logo
Cisco Systems

Webex Meetings

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Webex Meetings
8.9 /10

What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details


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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Video Conferencing

86

Audio Conferencing VoIP

86

Audio Controls

84

Screen Share

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

83

Instant Messaging

83

Virtual Whiteboard

82

Keyboard Mouse Control

82

File Transfer

82

Application Share

82

Vendor Capability Ratings

Average 82

Ease of Implementation

84

Business Value Created

83

Quality of Features

82

Breadth of Features

82

Ease of Data Integration

82

Ease of IT Administration

82

Usability and Intuitiveness

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Vendor Support

81

Ease of Customization

80

Webex Meetings Reviews

Donna T.

  • Role: Information Technology
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

An excellent platform for teamwork

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

Webex meetings have become the standard for us. Additionally, we are authorized Webex resellers. Every day, we interact in a variety of ways, including file sharing, discussion of concerns, questioning, etc. The Teams platform is used for everything, including conversations with Cisco salespeople. As a relatively new member of Lumen's staff, I have not yet witnessed any issues within the company's operations. Ticketing system problems have been reported by a small number of my customers, but I know that Cisco is actively addressing these concerns.

What is your favorite aspect of this product?

We have our online meetings and conferences using Webex Meetings at my company. By holding meetings using Webex, members of a team can communicate with one another, even if they're physically located in different towns or countries. The ability for team members to send and receive text messages is a fantastic added function.

What do you dislike most about this product?

On rare occasions, I have to reconnect to the webex when it becomes blank. Upgrades to the whiteboard's mouse support are possible. If you fail the final exam for a course, there is no way to go back and look up the answers.

What recommendations would you give to someone considering this product?

As a scalable platform, Webex Meetings may be used by a wide variety of organizations for their virtual meeting needs. Among the most important considerations for such rollouts is safety. Users can log in to Webex meetings using their existing corporate credentials thanks to its seamless integration with active directory sign-on. About a hundred people can join a Webex meeting without any problems. It seems to have scaled well, at least to me.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Laura D.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Webex is the best for business meetings.

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

WebEx is now utilized in a few departments, but we've had requests to extend its use. WebEx allows people who cannot meet in person to interact in a number of ways to work successfully together. WebEx is primarily used for off-site desktop sharing and remote control. Other elements that we employ include productivity tools and registration. You may quickly add WebEx to Outlook meetings using these tools, making the process easier for our users. It is quite simple to create a link and then attend the meeting using that link. If you don't have the app, you may still attend the meeting via internet.

What is your favorite aspect of this product?

It enables you to join in or plan any business or training meeting. Connect your office with video, audio conversations, texting, and other means. The Webex recording tool is simple to use, and it is simple to distribute jobs to other Webex participants. I discovered that Webex VOIP capability works really well. It lets me move between different audio devices linked to my PC, and the controls are simple to use. This is a feature that I have sought in competitor solutions.

What do you dislike most about this product?

When I compare prices for different options, Webex is generally towards the top of the list. We are having difficulty recording to Webex while utilizing a third-party conference bridge. There was a security issue while using Windows OS, but it has since been resolved in subsequent versions; occasionally, there is also a connectivity issue.

What recommendations would you give to someone considering this product?

Webex is an excellent platform for high-quality audio and video conversations, as well as other meeting-related tasks. In a large company, I believe it can be used for a variety of purposes, and to meet scale needs, various types of collaboration solutions are required (I believe Webex has four different solutions that can be bundled together), and Webex makes more sense because its product line is broad enough to cover any situation.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Alexa V.

  • Role: Sales Marketing
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

"Tool with good video and audio quality."

Likeliness to Recommend

8 /10

What differentiates Webex Meetings from other similar products?

It stands out from the crowd because of how simple it is to use. A big number of people can join, and the sessions can be videotaped.

What is your favorite aspect of this product?

There is no better business tool than Webex Meetings. Within a company, you may work together by activating the team feature. Collaboration tools like as IM, video conferencing, slide shows, screen sharing, etc. can be used by all members of the team. Because of its user-friendly design, Webex Meetings is a top pick for online conferences. Our exhibits must be showcased at a number of conferences in my field. During and after video conferencing, it may be utilized for phone calls, lectures, and text messaging.

What do you dislike most about this product?

I find it extremely annoying when participants on a conference call are free to interrupt others or unmute themselves at will. Attendees' voice and video quality may suffer even while connected to a reliable network.

What recommendations would you give to someone considering this product?

In general, the application is quite easy to use, which is one of the reasons why I recommend it. Customers and business partners are not charged for using the tool, which enables us to work with them in a way that is both secure and thorough.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Efficient Service

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