UKG Pro Logo
UKG Pro Logo
UKG (Ultimate Kronos Group)

UKG Pro

Composite Score
8.3 /10
CX Score
8.4 /10

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Payroll category

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

79 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

4% Negative
7% Neutral
89% Positive

Pros

  • Acts with Integrity
  • Respectful
  • Security Protects
  • Reliable

Feature Ratings

Average 80

Direct Deposit

83

Benefits Calculation

81

Self Service Portal

81

HR Systems Interface

80

Compensation Management

80

Tax Form Preparation

79

Taxation Deduction

79

Time and Attendance

79

Retirement Plan Tracking

78

Vacation and Leave Tracking

78

Accounting Systems Interface

74

Vendor Capability Ratings

Average 76

Availability and Quality of Training

82

Breadth of Features

79

Business Value Created

78

Vendor Support

77

Product Strategy and Rate of Improvement

76

Usability and Intuitiveness

76

Ease of Implementation

75

Ease of IT Administration

74

Quality of Features

74

Ease of Data Integration

74

Ease of Customization

72

UKG Pro Reviews

Julie E.

  • Role: Finance
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Top Performance

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

Training and always looking to the future for compliance udpates.

What is your favorite aspect of this product?

Reliable system

What do you dislike most about this product?

At times the response from support on time sensitive issues.

What recommendations would you give to someone considering this product?

If you need a consultant to implement go by UKG recommendation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Theresa G.

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2021

great product for the modules we have purchased

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

we previously had Ultimate and the transition would have meant more work than what was necessary

What is your favorite aspect of this product?

the reporting

What do you dislike most about this product?

the different modules that cost more money

What recommendations would you give to someone considering this product?

ensure you ask about the cost about each module you want to consider purchasing

Pros

  • Helps Innovate
  • Inspires Innovation
  • Fair
  • Appreciates Incumbent Status

KARIE G.

  • Role: Human Resources
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2021

Big Fan of UKG, always available and ready to help

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

UKG is always innovating and making things bigger and better but you are still treated as a big fish even if you are one of the smaller fish in the pond. Our support team is the best, always quick to respond when needed. Business intelligence team is absolutely the best always able to assit in even the smallest reporting question and changes.

What is your favorite aspect of this product?

The entire package is great!! They all work so well together from Recruiting, Onboarding, Time Keeping, Payroll Processing and Reporting.

What do you dislike most about this product?

Slow turn around on new interfaces with vendors but not UKG's fault. We all make vendor changes in the last 3 months of the year during open enrollment so not really UKG's fault that it takes a little longer at that time of year.

What recommendations would you give to someone considering this product?

Implementation is key!!! Make sure you understand the questions being asked by UKG and you will so happy with the end product. I have done two implementation with UKG and both were very successful because of the implementation team.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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