UKG (Ultimate Kronos Group)

UKG Pro

Composite Score

8.3 /10

CX Score

8.4 /10

103 Reviews Write a Review

Get Demo

In Partnership With SelectHub

Software Claimed

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

Awards & Recognition

UKG Pro won the following awards in the Payroll category

Filter By

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

79 Satisfaction of Cost Relative to Value

2
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

4% Negative

7% Neutral

89% Positive

Pros

Acts with Integrity
Respectful
Security Protects
Reliable

Feature Ratings

Average 80

Direct Deposit

Benefits Calculation

Self Service Portal

HR Systems Interface

Compensation Management

Tax Form Preparation

Taxation Deduction

Time and Attendance

Retirement Plan Tracking

Vacation and Leave Tracking

Accounting Systems Interface

Vendor Capability Ratings

Average 76

Availability and Quality of Training

Breadth of Features

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Quality of Features

Ease of Data Integration

Ease of Customization

Also Featured in...

Human Capital Management - Enterprise

Score 8.3

View UKG Pro in this category (opens in a new tab)

Workforce Management - Enterprise

Score 8.1

View UKG Pro in this category (opens in a new tab)

Talent Management

Score 7.9

View UKG Pro in this category (opens in a new tab)

Benefits Administration

Score 7.4

View UKG Pro in this category (opens in a new tab)

UKG Pro Reviews

Jade C.

Role: Human Resources
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2021

Easy to use, but needs more customization

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

UKG Pro really cares about their own employees, which is great, because it reflects in the customer service they provide. Employees are generally very happy and really excited to get started helping customers.

What is your favorite aspect of this product?

The Customer Success Portal and availability of vendor support.

What do you dislike most about this product?

I wish more was customizable, especially for compensation plans and performance reviews. Also, there are some issues with purchasing additional modules to fully use delivered modules.

What recommendations would you give to someone considering this product?

Really engage with your ERM when you first enroll; they are great and will always help you!

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Christina G.

Role: Human Resources
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2021

Endless Possibilities!

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

UKG Pro has been highly responsive anytime we have needed their support! Every case I have every opened has been a positive impact which helps when you may need to use a lot of customization or self-service as a company to do your own development! They have always been very open on their skills and their experience to best assist me.

What is your favorite aspect of this product?

UKG Community Service. The ability to connect and share ideas with all of UKG's customers!

What do you dislike most about this product?

The community aspect of UKG Pro is AMAZING! There is a way to have direct contact with ALL of UKG Pro's customers making it easy to network and share ideas. However, sometimes when UKG determines that they will act on those ideas there is no real transparency on how those rollouts will works so hope rises and crashes often for those heavily involved with the development and optimization of the product for your organization.

What recommendations would you give to someone considering this product?

Take you time in implementation. If you can budget for the test environment it is well worth it to be able to forecast actual problems!

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Cons

Under Delivered
Charges for Enhancements

Alicia L.

Role: Human Resources
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2021

Well worth the price, great product

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

The service from Rapid Response is incredibly valuable. The system is user friendly.

What is your favorite aspect of this product?

I love everything about the payroll and UTM modules. Payroll is my specialty and I have found UKG is consistent yet upgrades products as needed. I've been using UKG for 11 years and love it.

What do you dislike most about this product?

Learning to re-write reports after the major IBM Cognos upgrade.

What recommendations would you give to someone considering this product?

Ask LOTS of questions to make sure the system will adequately satisfy your needs. Get a GL demo to make sure it can handle all of your accounting requirements. Make sure to get Business Intelligence training to run complicated reports. There are lots of updates to each module annually, it can be overwhelming, take the time to read about them so that you can apply the applicable items to streamline your process.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

UKG Pro

Software Claimed

What is UKG Pro?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

2020 Emotional Footprint Champion

UKG Pro Ratings

88 Likeliness to Recommend

1 Since last award

94 Plan to Renew

2 Since last award

79 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Benefits Calculation Ability to calculate benefits

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

HR Systems Interface Ability to interface with the organization’s HR system.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Taxation Deduction Ability to calculate and deduct appropriate taxes

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Human Capital Management - Enterprise

Workforce Management - Enterprise

Talent Management

Benefits Administration

UKG Pro Reviews

Jade C.

Easy to use, but needs more customization

Likeliness to Recommend

Pros

Christina G.

Endless Possibilities!

Likeliness to Recommend

Pros

Cons

Alicia L.

Well worth the price, great product

Likeliness to Recommend

Pros

Most Popular UKG Pro Comparisons

isolved People Cloud

Dayforce

ADP Workforce Now

Workday Human Capital Management

Paycom

Intuit QuickBooks

1
Since last award

2
Since last award

2
Since last award

Feature Ratings

Direct Deposit

Benefits Calculation

Self Service Portal

HR Systems Interface

Compensation Management

Tax Form Preparation

Taxation Deduction

Time and Attendance

Retirement Plan Tracking

Vacation and Leave Tracking

Accounting Systems Interface

Vendor Capability Ratings

Availability and Quality of Training

Breadth of Features

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Quality of Features

Ease of Data Integration

Ease of Customization