TeamViewer Logo
TeamViewer Logo
TeamViewer

TeamViewer

Composite Score
8.9 /10
CX Score
9.1 /10
TeamViewer
8.9 /10

What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details


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Awards & Recognition

TeamViewer won the following awards in the Web and Video Conferencing - Enterprise category

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TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Transparent

Feature Ratings

Average 87

Screen Share

89

File Transfer

89

Audio Conferencing VoIP

88

Virtual Whiteboard

87

Keyboard Mouse Control

87

Audio Conferencing Call in Bridge

86

Video Conferencing

86

Audio Controls

85

Application Share

85

Instant Messaging

85

Facilitator Functions

84

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Ease of IT Administration

86

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Data Integration

84

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

82

Vendor Support

82

Ease of Customization

82

TeamViewer Reviews

Cameron C.

  • Role: Industry Specific Role
  • Industry: Chemicals
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Excellent System for Large Corporate Conferencing

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

Allocates robust web conferencing tools for all sorts of corporations.

What is your favorite aspect of this product?

TeamViewer Meeting enables me to get in touch with my colleagues rapidly even when we do not share contacts through corporate channels. It reduced commute fee by enhancing online meetings.

What do you dislike most about this product?

I like all aspects on this program, although I didn’t like the mobile interface, but I am pretty perfect with my PC versions.

What recommendations would you give to someone considering this product?

TeamViewer Meeting is a great solution for everyone looking to eradicate traditional meetings which are not only pricey but time consuming.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Emily W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

" All in The Same page "

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

Persistent chatting channels IRC style featured (BIM) UC, UcaaS and files sharing tool

What is your favorite aspect of this product?

Unlimited recording support

What do you dislike most about this product?

I personally I'm much ok with all it offers since it's chargless

What recommendations would you give to someone considering this product?

I urge all to pick it and experience it services

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Unique Features

Javier J.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Oct 2022

Using TeamViewer for remote PC control

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

We provide a service from our computer to customers who need our help or support in real time thanks to the connection that gives us this API which allows us through a series of requirements to connect to the operating system of our client. Many of the times our internal teams use our systems in the USA data centers that need to be managed remotely by our operations team.

What is your favorite aspect of this product?

With TeamViewer we have created a help desk system that generates real-time remote support environments along with device management across the organization to streamline processes, as well as sound quality and window scaling, it works very well when connected to computers with different screen resolutions. The mobile experience is also well done, as you can swipe across the screen and tap what you need or move your finger across the screen to move the cursor.

What do you dislike most about this product?

Disadvantage of this software for us is the cost. TeamViewer is somewhat expensive, when purchasing it becomes one of those "better to have it and not need it than need it and not have it" situations. It demands a lot of bandwidth that many other remote support applications do not, so if you are working with a client and have a bad internet connection, you will see a lot of delays for cursor and tool movement.

What recommendations would you give to someone considering this product?

For us it is very suitable in certain cases where a small group manages a large number of clients and systems. It is also useful for a larger team managing a staff distributed over many operators. They can use it for any company from small to large scale. But considering the information they have that operating system so it is not advisable to leave this API in the hands of any unauthorized personnel.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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