TeamViewer Logo
TeamViewer Logo
TeamViewer

TeamViewer

Composite Score
8.9 /10
CX Score
9.1 /10
TeamViewer
8.9 /10

What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

TeamViewer won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Transparent

Feature Ratings

Average 87

Screen Share

89

File Transfer

89

Audio Conferencing VoIP

88

Virtual Whiteboard

87

Keyboard Mouse Control

87

Audio Conferencing Call in Bridge

86

Video Conferencing

86

Audio Controls

85

Application Share

85

Instant Messaging

85

Facilitator Functions

84

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Ease of IT Administration

86

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Data Integration

84

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

82

Vendor Support

82

Ease of Customization

82

TeamViewer Reviews

  • Role: Industry Specific Role
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jan 2023

Personally find it lackluster, but could work

Likeliness to Recommend

4 /10

Pros

  • Efficient Service
  • Respectful
  • Includes Product Enhancements
  • Security Protects

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Inspiring

Aasif Shafi A.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Amazing tool to take remote access

Likeliness to Recommend

8 /10

What differentiates TeamViewer from other similar products?

The faster connectivity to take remote access of machines.

What is your favorite aspect of this product?

The quick way to take remote and provide maintenance of the systems in a timely manner.

What do you dislike most about this product?

reliability should be on higher side.

What recommendations would you give to someone considering this product?

Its best tool to provide remote access and provide support in a shorter time.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Harendra R.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Impressively enjoyable to use

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

Offers video conferencing in immersive HD video and clear audio including background noise cancellation in video and audio meetings across multiple devices.

What is your favorite aspect of this product?

Joining meetings via a mobile app, desktop app or directly in the web browser without downloading any software, and recording video to share immediately post-meeting.

What do you dislike most about this product?

One downside is that notifications from other users can distract participants when they are trying to focus on the meeting which can lead to interrupted conversations.

What recommendations would you give to someone considering this product?

Great for smooth presentations, screen sharing, meeting recordings and background-blur for greater privacy and distraction-free meetings. There are multiple guides and tips for helping you get started.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular TeamViewer Comparisons